Pega Robot Manager applies AI to optimise the capacity and efficiency of bot resources on the fly with no human intervention, the company said.
When demand for bot assistance inevitably surges or drops, it's usually left to humans to reallocate the available bots, and a policy of overprovisioning may be adopted to simplify that task, even though that means additional expense and greater resource consumption.
When demand spikes, Pega Robot Manager distributes requests across the available bots in real time. Future releases will be able to prioritise the more important work when demand exceeds capacity.
Pega Robot Manager is part of Pegasystems' approach to automating the entire RPA lifecycle – from authoring to deployment to management.
"Too many organisations are trying to overcome RPA's many limitations by, ironically, buying even more bots," said Pegasystems general manager of intelligent automation Eric Musser.
"This just results in more bot management headaches and costs them more money while never truly reaching scale. In our latest step towards hands-free RPA, Pega RPA Auto-balancing makes it simple and painless to maximise bot efficiency and reduce costs without human intervention -- bringing true automation across the entire RPA lifecycle."
It is available immediately as part of the Pega Infinity digital transformation suite, with the prioritisation feature to come by the end of 2020.