SMAX is designed for IT and non-IT service management needs, and includes a smart virtual agent able to handle natural language enquiries.
One advantage of offering SMAX on a SaaS basis is that it makes the enterprise-grade service management system available to smaller organisations at what Micro Focus says is "an affordable price" and at a low upfront cost.
Other benefits include out-of-the-box automated processes for rapid, codeless deployment; customers are always on the latest quarterly release; and the ability to easily switch between SaaS or public cloud deployment.
"To successfully execute digital transformation, organisations need solutions that improve engagement and deliver IT and services without complexity," said Micro Focus Australia enterprise DevOps and hybrid IT management business consultant Matthew Bertram.
"SMAX is the only multi-cloud ESM solution on the market today with entirely codeless configuration, letting customers take advantage of advanced analytics while dramatically reducing time spent on implementation and maintenance. The new SaaS offering brings this already compelling TCO to customers seeking as a service solutions."
A 15-day free trial is available.