Wednesday, 30 March 2016 12:50

Did you forget to claim that or was it too hard?


Australian employees are turned off endless paperwork for legitimate claims handing back more than A$900 million to employers in unclaimed expenses every year.

Unit4, a leader in enterprise applications for service organisations, has released research findings into expense claims. Almost 50% of Australian employees are dissatisfied with their company’s expense claim process – 33% admit they sometimes just did not bother to submit expenses.

The new findings are part of an independent multi-national study into expense claims conducted by Ruigrok¦NetPanel comprising 200 interviews with Australian workers.

The average Aussie wage slave claims about $2,900 per year and spends 2 hours and 37 minutes annually submitting forms. It found that poor expense claim processes had a negative impact on employee engagement, with 45% believing their company’s claim process is time-consuming, and as a result, generates frustration and significant damage to the organisation’s reputation.

22% also feel that their company is gaining a financial advantage due to inefficient expense claim processes. Interestingly, 33% say that they sometimes leave expenses unclaimed, the primary reasons being: low amount, forgetting to ask for receipts, losing receipts or simply forgetting to submit the expenses – that’s about $260 per worker, per year.

“The findings from this research reveal how frustrated employees are with outdated processes and systems that make simple tasks more difficult and time-consuming to complete,” says Chris Tithof, channel director for Unit4 in ANZ. “While many organisations are currently going through a digital transformation, and heavily investing to bring new technologies into their business, only a few are really focusing on delivering the best IT solutions for their employees – the people who matter the most.”

The research also found that the majority of Australian companies take up to a month to pay back their workers’ expenses. 20% say that they have been short of money at some time due to the organisation’s expense claim policy. 34% admit this impacts negatively on their feelings towards the company.

“The one thing that creates sustainable competitive advantage and long-term strength for a company is its workforce. Research shows that employees who are enabled and engaged outperform those that aren’t,” said Kara Walsh, chief human capital officer at Unit4.

“While employee engagement is driven by many factors, the companies that provide a caring and open workplace environment will win today’s war for talent. With recruiting costs running approximately 1.5 times annual salary, the ability to engage and retain valuable employees has a significant impact on an organisation’s bottom line,” she added.


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Ray Shaw

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Ray Shaw [email protected]  has a passion for IT ever since building his first computer in 1980. He is a qualified journalist, hosted a consumer IT based radio program on ABC radio for 10 years, has developed world leading software for the events industry and is smart enough to no longer own a retail computer store!



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