Wednesday, 26 April 2017 17:30

NetSuite introduces SuiteSuccess – built-in, industry-specific leading practices

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NetSuite has announced its new SuiteSuccess solution during Oracle+NetSuite SuiteWorld 2017 in Las Vegas.

SuiteSuccess will transform the way NetSuite builds, sells, delivers and supports industry solutions, the company 

Put simply, it is a unified industry cloud solution; it is the combination of the NetSuite core financials product along with eight best-practice industry verticals across

  • advertising media, publishing (AMP);
  • financial technology;
  • manufacturing;
  • non-profits;
  • retail;
  • service-based business;
  • software/Internet; and
  • wholesale distribution.

However, SuiteSuccess is not simply an industry vertical clipped onto NetSuite. Where NetSuite sees it as a game-changer is the "best practice" aspect.

SuiteSuccess was a multi-year transformation effort to combine NetSuite with 20 years' worth of industry leading practices, plus a new customer engagement model and business optimisation methods into one unified cloud solution that is tailored for specific industries.

While most ERP vendors try to solve unique industry challenges with templates, rapid implementation methodologies and extensive customisations, NetSuite aims to productise domain knowledge, leading practices, KPIs and agile approach to product adoption.

For business, this means faster time to receive value, increased business efficiency, flexibility and greater customer success.

Despite being a new announcement, SuiteSuccess already has 300 customers and is available right now. It will expand into more industries and to current NetSuite customers over the remainder of 2017.

NetSuite commits to keeping its leading practices updated as business thinking advances. "It will be easier to move from what is leading practice now, to what will be leading practice in the future, than to move to leading practice from what has been implemented specifically for a customer with what seemed right at the time," Jim McGeever, executive vice-president, NetSuite Global Business Unit, said.

"SuiteSuccess is what is next for NetSuite and our customers," McGeever said. "When we started SuiteSuccess, we had high expectations, but the results our customers have achieved have gone way beyond our wildest dreams."

SuiteSuccess leverages four pillars:

  • Build – a complete suite to support the modern business including ERP, CRM, omnichannel commerce, HR and business intelligence built on the NetSuite cloud platform, continually updated.
  • Engage – leading practices for each industry and role including workflows, KPIs, reports, dashboards and metrics, with the flexibility to personalise.
  • Consume – intelligently staged approach via NetSuite's industry 'stairway' allows companies to consume capabilities based on their business needs. This drives faster time to value, better ROI and greater user adoption.
  • Optimise – customers benefit from continuous engagement, updated leading practices, new feature releases, movement up the stairway, and also being on the latest release.

The writer is attending the Oracle+NetSuite SuiteWorld 2017 conference in Las Vegas as a guest of the company.


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David M Williams

David has been computing since 1984 where he instantly gravitated to the family Commodore 64. He completed a Bachelor of Computer Science degree from 1990 to 1992, commencing full-time employment as a systems analyst at the end of that year. David subsequently worked as a UNIX Systems Manager, Asia-Pacific technical specialist for an international software company, Business Analyst, IT Manager, and other roles. David has been the Chief Information Officer for national public companies since 2007, delivering IT knowledge and business acumen, seeking to transform the industries within which he works. David is also involved in the user group community, the Australian Computer Society technical advisory boards, and education.

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