Reflexis Systems. It's now part of Zebra Technologies, www.zebra.com which has been in business for over 50 years, and which today provides "intelligent workforce management and execution solutions for multi-site businesses in retail, food service, hospitality and banking."
The company announced that Mitre 10 New Zealand Ltd has selected Reflexis Real-Time Task Manager, Reflexis Q-Walk and Reflexis Mobility to "simplify work, enhance front-line communication and empower productivity to deliver a frictionless omnichannel customer experience."
Mitre 10, which is "New Zealand’s largest home improvement retailer with 6,000 team members across 84 stores," says it will "leverage Real-Time Task Manager’s simplified processes, built-in intelligence and intuitive mobile-first interface to increase transparency and communication company-wide."
We're also told that Mitre 10’s field management team will "use the mobile Q-Walk solution to streamline the on-site auditing process, enabling more efficient collaboration amongst team members, allowing them to spend more time with customers."
Andrea Scown, Chief Operating Officer, Mitre 10 said: "We chose Reflexis Systems and Zebra Technologies to support our modernisation project due to its world-class Reflexis ONE platform and history of supporting large retailers across the globe.
“We have confidence these advanced software solutions will facilitate superior communication by creating a direct feedback loop between stores and our support centre, particularly around implementation of new initiatives. All of these details will make it easier to do business across the co-operative.”
Reflexis said its Reflexis ONE solution will "bolster Mitre 10’s mobility strategy, a crucial component of its business transformation, by arming store managers and team members with real-time data via Reflexis Mobility functionality.
"This will permit the team to update work schedules, assign tasks and address real-time store execution challenges without leaving the retail floor."
Suresh Menon, the SVP and GM for Software Solutions at Zebra said: “Reflexis Real-Time Task Manager and Q-Walk will empower Mitre 10 to simplify work throughout the organisation, enabling store associates to elevate the customer experience.
“Our technology will serve as a cornerstone of its modernisation project and further establish Mitre 10 as a leader in the home improvement industry.”