Security Market Segment LS
Tuesday, 26 May 2020 09:18

Australian customer experience firm Stellar hit by ransomware

Australian customer experience firm Stellar hit by ransomware Pixabay

Australian customer experience firm Stellar, that also operates across Asia, North America and Africa, appears to have taken a hit from a group of attackers using the NetWalker ransomware that works on Windows systems.

Screenshots of data exfiltrated from the company have been posted on the dark web and, according to a countdown timer placed on the site, Stellar has a little more than six days to respond to the attackers' ransom demand.

Of itself, Stellar says on its website: "We design and deploy solutions anchored around the delivery of exceptional customer experiences through our Customer Management, Consulting and Intelligent Automation businesses.

"For over 20 years, we have designed solutions that respond to the changing needs and expectations voiced by customers and employees alike."

NetWalker follows what is becoming an increasing tactic among ransomware: it is designed to first exfiltrate data from a victim's system to a server specified by the attackers. After that, the data on the victim's system is encrypted and a ransom note generated.

Then the attackers put pressure on the victim, by releasing the data in small amounts to exert pressure and get their ransom. If this tactic fails, all the data is leaked and also posted to hacker forums on the dark web.

The screenshots of Stellar data posted by the NetWalker gang appears to mainly of financial records.

Stellar has no media contact or email for making contact. Given that, iTWire has contacted the company for comment using the only general email address on its site.

Read 8121 times

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here


Thoughtworks presents XConf Australia, back in-person in three cities, bringing together people who care deeply about software and its impact on the world.

In its fifth year, XConf is our annual technology event created by technologists for technologists.

Participate in a robust agenda of talks as local thought leaders and Thoughtworks technologists share first-hand experiences and exchange new ways to empower teams, deliver quality software and drive innovation for responsible tech.

Explore how at Thoughtworks, we are making tech better, together.

Tickets are now available and all proceeds will be donated to Indigitek, a not-for-profit organisation that aims to create technology employment pathways for First Nations Peoples.

Click the button below to register and get your ticket for the Melbourne, Sydney or Brisbane event



It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site and prominent Newsletter promotion and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinars and campaigns and assistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.


Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

Share News tips for the iTWire Journalists? Your tip will be anonymous




Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News