Earlier today I wrote about Catch of the Day's startling revelation that it had a security breach in May 2011, but only disclosed this to customers yesterday, Friday 18th July 2014 - over three years later.
During this breach customer data - including names, addresses, email addresses and passwords - and possibly partial credit card information - was stolen. Catch of the Day waited for three years to tell users they should probably change their passwords, not only on Catch of the Day but on other sites where they may use the same credentials.
In that story I posted a link to a forum posting on Apple's web site where one person had their Apple account compromised and noted the only other place they used the same credentials was with Catch of the Day. They viewed it as "unlikely" that was the problem. Not only does it now seem highly likely, the frustrating truth is that if Catch of the Day had told its own customers of this breach much sooner then at least one Apple account most likely would not have been compromised.
Further online investigation reveals another customer who noted unusual activity with an email address they only used with Catch of the Day.
User nachoman stated on February 24th 2012, "I have started receiving spam from 'mynetsale.com.au' to an email address I've used only with catchoftheday.com.au."
User BlueyT followed with "I'm getting crap from them too."
This discussion occurred in the Whirlpool 'Catch of the Day' forum topic where users specifically discussed Catch of the Day sales items, postage, problems, tips and other matters relating to Catch of the Day. As such user BlueyT was also undoubtedly a Catch of the Day user, similarly experiencing the unsolicited email.
A third user EdgeT chimed in "+1 for me as well. I was wondering where that came from."
Nachoman mused, "I wonder then if COTD gave our details to another party, or if they were hacked? I hope my credit card details are safe."
The very same problem was reported by other Whirlpool forum members named Woodrow, SpeedyPete and RayJ. RayJ similarly noted the email address he was receiving spam on was one he had used exclusively with Catch of the Day.
A Catch of the Day representative named Seamus - with username seamus-catch and listed email address of email@example.com - joined the discussion. He requested "Can you please email me any examples (email address is listed in profile)? Catch takes information security very seriously and will investigate as a matter of priority."
Seamus continued posting on Whirlpool, offering support and advice for customer purchases, but never again responded on the matter of alleged spam from mynetsale.com.au.
Yet, despite Seamus' statement that Catch of the Day takes "information security very seriously" Catch of the Day has made clear it knew in May 2011 of a breach of confidential customer information. This breach was still known by Catch of the Day in February 2012 when the Whirlpool postings occurred. Seamus, and Catch of the Day management, chose not to disclose any advice about the breach, even when its own customers were observing their Catch of the Day-exclusive email addresses were being used by other web sites.
Finally, over three years since the breach and over two years since that Whirlpool discussion, Catch of the Day finally came clean, yesterday 18th July 2014.
An official comment has been requested from Catch of the Day.