Monday, 02 October 2017 14:37

Successful big customers steer Splunk APAC growth

By

Enterprise big data aggregator Splunk continues to enjoy rapid growth in the APAC region. Within Australia, the company has continued to increase its headcount over the last 24 months.

The increased operations are not purely sales, pre-sales and engineering, but both cloud support and cloud operations have made their home in Australia, with the offices a fully contributing member of Splunk's global 24 hours "follow the sun" support.

The experience is similar across the APAC region; the Splunk Japan office has increased headcount and is moving to larger premises in November. The Singapore office has expanded to thrice its size. A Beijing office has opened in China to supplement the existing Shanghai operations.

Simon Eid, area vice-president, ANZ, says Splunk has some sizeable customers. Australian success story Atlassian is one, and its own exponential business growth is, in turn, fueling Splunk's regional increase. "It's probably one of our largest customers in terms of capacity," Eid says, "Though a couple of telcos will overtake them shortly."

Within Hong Kong two large companies increasing their Splunk footprint are Networld and the Marine Department, says Chern-Yue Boey, ‎vice-president, APAC. "Networld is like Amazon. People can buy and sell, and by leveraging Splunk merchants will know categories that are trending and what's not, and all this data used to be managed in spreadsheets," he said.

"The Marine Department in Hong Kong automates how ships come into the dock. Previously, it was consolidated with paper and pen, mapping the path along the water."

Along with Atlassian, Eid cites Monash University as a key ANZ Splunk customer. "They started using Splunk for IT operations and security but expanded it around delivering student experience," he said.

Eid says Splunk has given the institution insights into how many people are on campus at any given time and where, and this information has helped make tremendous facility improvements.

"By using Splunk results, the University can set schedules for where lectures are so people don't have to walk around campus. They can turn lights and air conditioners on and off based on where people really are. It's saved them a lot of money. The data now even helps inform where to place facilities like air conditioners, vending machines, security services ... it really makes sure the customer experience is where it should be," he said.

Monash plans to use Splunk further to look at student attendance and marks and be proactive in helping students, intervening early to prevent attrition.

"Splunk is focused on finding solutions to customer problems," Eid said. The company seeks to engage with staff at all levels to identify use cases around what can be done with Splunk, expanding to the "art of the possible".

This includes running hackathons, where a customer's IT staff and business staff join together to say "here's the data, what sorts of things do you want to ask of it?"

"The hackathon uses real data, and because it answers real questions, the applications built typically go into production straight away," Eid says. "It's about getting people's minds into the same problem no matter which part of the business they come from."

Splunk also offers workshops around different use cases that can be achieved with the company saying it is keen to focus attention on the "art of the possible", focusing on the true business side of data analytics, transcending its roots as a log aggregator.

The writer attended Splunk .conf 2017 as a guest of the company.

Read 5856 times

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here
BACK TO LATEST NEWS here

ENABLING MICROSOFT TEAMS IN THE CONTACT CENTRE

If you're looking at enabling Microsoft Teams for your contact centre, you should bookmark this webinar.

Marketing budgets are now focused on Webinars combined with Lead Generation.

Our panellists from Whangarei District Council (NZ) and Maurice Blackburn Lawyers (Aus) were closely involved in recent projects to enable Microsoft Teams for their own contact centres.

They have kindly agreed to join Enghouse and Microsoft to talk about some of the things they would recommend as most critical for IT and CX professionals planning a Teams Contact Centre migration.

Date: 11 May 2022
Time: 12pm AEST | 2pm NZST | 10am SGT

We look forward to having you join us. Please click the button below to register.

REGISTER HERE!

SONICWALL 2022 CYBER THREAT REPORT

The past year has seen a meteoric rise in ransomware incidents worldwide.

Over the past 12 months, SonicWall Capture Labs threat researchers have diligently tracked the meteoric rise in cyberattacks, as well as trends and activity across all threat vectors, including:

Ransomware
Cryptojacking
Encrypted threats
IoT malware
Zero-day attacks and more

These exclusive findings are now available via the 2022 SonicWall Cyber Threat Report, which ensures SMBs, government agencies, enterprises and other organizations have the actionable threat intelligence needed to combat the rising tide of cybercrime.

Click the button below to get the report.

GET REPORT!

PROMOTE YOUR WEBINAR ON ITWIRE

It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://itwire.com/itwire-update.html and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV https://www.youtube.com/c/iTWireTV/videos which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinars and campaigns and assistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.

MORE INFO HERE!

BACK TO HOME PAGE
David M Williams

David has been computing since 1984 where he instantly gravitated to the family Commodore 64. He completed a Bachelor of Computer Science degree from 1990 to 1992, commencing full-time employment as a systems analyst at the end of that year. David subsequently worked as a UNIX Systems Manager, Asia-Pacific technical specialist for an international software company, Business Analyst, IT Manager, and other roles. David has been the Chief Information Officer for national public companies since 2007, delivering IT knowledge and business acumen, seeking to transform the industries within which he works. David is also involved in the user group community, the Australian Computer Society technical advisory boards, and education.

Share News tips for the iTWire Journalists? Your tip will be anonymous

WEBINARS ONLINE & ON-DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments