Friday, 29 September 2017 19:12

Amadeus' booking system glitch leads to global delays Featured

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Airline technology supplier Amadeus says a failure of its flight bookings system worldwide, which led to flight delays, was caused by a network issue.

An Amadeus spokesperson told iTWire in response to queries that the systems had now recovered and were functioning normally.

Carriers like Qantas, British Airways, Lufthansa and Cathay Pacific were among the airlines affected. KLM had to delay the departure of at least 24 flights, according to a Bloomberg report.

Amadeus' Altea passenger-service system, which helps manage flight reservations, inventory and departure control, is used by more than 130 airlines globally.

Singapore's Changi Airport said in a tweet that it had to issue boarding passes manually due to the problem.

"Due to a technical issue affecting check-in systems of some airlines, the check-in process may take longer than usual," the airport said.

The Amadeus spokesperson said: "We experienced a network issue that caused disruption to some of our systems. As a result of the incident, customers experienced disruption to certain services.

"The incident was related to our internal infrastructure. It was triggered by an issue in a faulty switch during network maintenance. The incident was not related to any security issue."

The spokesperson said Amadeus technical teams had taken immediate action to identify the cause of the issue and mitigate against the impact on customers.

"Amadeus regrets any inconvenience caused to customers," the spokesperson added.

Amadeus has about 43% of the booking systems market, with Sabre and Travelport Worldwide being the other big players.

iTWire also contacted Qantas for comment but the airline has yet to respond.

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Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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