Wednesday, 01 June 2016 04:40

VIDEO Interview: Why Oracle and SAP customers should take a walk down Rimini Street


With savings of 50% against Oracle and SAP fees for ongoing maintenance, it’s no surprise enterprises are asking "Won’t you tell me how to get, how to get to Rimini Street?"

Ok, so Rimini Street and Sesame Street are two very different streets, but learning about both can be very educational.

And, while Sesame Street builds up kids with the building blocks of life, Rimini Street helps businesses cope with, and defeat, the high cost blockage of enterprise software maintenance fees charged by Oracle and SAP.

I was invited to learn more about Rimini Street, which I did by meeting and video interviewing the company’s MD for Asia Pacific and the Middle East, Andrew Powell and I discovered that its positioning statement explains the company very well.

That statement is that Rimini Street is the leading independent provider of enterprise software support services for:

And that Rimini Street offers "a higher level of service, no required upgrades and annual support fee savings of 50%".

Now, the video interview I did with Powell is embedded below, but what does Rimini Street say about this concept of third-party support?

The company says that “Both Oracle and SAP publicly acknowledge a customer’s right to engage a third party for maintenance services.

“That’s to be expected as the concept is not unusual in many industries such as IT hardware and automobiles. The software industry is no different. In fact, it is not just Rimini Street providing these services for software.

“We are seeing increasing activity from global SIs as well. ‘Independent’ or ‘third party’ software maintenance is destine to be a multi-billion dollar industry in the medium term. The current vendor profit margins for maintenance are unsustainably high. The global market is huge and is crying out for competitive alternatives.”

There’s also commentary from Carl Duckinson, chief information officer, Toll Holdings, a company Powell and I briefly spoke about in our video interview.

Duckinson is quoted as stating that: "In April 2015, Toll Group decided to engaged Rimini Street for the maintenance of its Oracle software.

“The scope of the engagement was in excess of $1 million per year and includes the maintenance of: Oracle database, e-business suite, Siebel and Hyperion.

“This decision formed part of a wider transformation initiative and was driven by three factors: significant cost savings, improved service levels and also strategic benefits in terms of future application roadmap flexibility, and the ability to redirect funding for more pressing innovations.

“Our experience under Rimini Street support has been positive. We have access to skilled and responsive local engineers and the scope of inclusions is wider. Rimini Street’s model includes support for customisations as well as standard code, and they can also provide advice on issues like technology interoperability, system performance and security,” Duckinson concluded.

So, in being invited to talk to Rimini Street’s managing director for Australia, AP and ME, Andrew Powell, I asked various questions, had an interesting discussion (all preserved on video) and learnt all about the company.

I started by introducing Powell to us all, and asked him to tell us about what Rimini Street does, and also Powell’s own work history in the world of tech.

Powell spoke about some of the company’s clients, and then moved on to the main trends for enterprise applications, and how this has helped the company grow.

We looked at how Oracle and SAP are defending themselves in the market going forward with competition from players such as Rimini Street, and we explored how the market might evolve over the next few years.

Powell shared some great advice he had received over the years, and shared his final messages to iTWire viewers and readers, and to his current and future customers.

Rimini Street has 1300 clients globally, including over 100 Forture 500 and 10 ASX Top 50.

Customers are large and small include on a global scale include Pfizer, 3M, DHL, Campbells and Phillips, while local customers include companies such as Toll Group, Asciano, Incitec Pivot, Carlton and United Breweries and Transgrid.

The "hybrid reality" is one of the big trends for today, while vendors are trying to move to a "lock-in strategy" to preserve not only their database marketshare, but their support revenue, which has led to another trend – the emergence of open-source databases.

The last three paragraphs are just some of the answers you’ll see in the video interview, which I will now embed below, after which you’ll see Rimini Street’s corporate video also embedded.


Below is Rimini Street’s current corporate intro video:

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Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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