Wednesday, 18 May 2016 10:11

Aspect Software implements NetSuite OneWorld for transformative growth

By

NetSuite, the rapidly-growing global cloud-based Enterprise Resource Planning (ERP) platform, has announced that Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions, has implemented NetSuite OneWorld to unify its worldwide operations on a single, cloud-based platform.

Aspect implemented NetSuite OneWorld in June 2015 to replace numerous on-premise legacy systems which had been heavily modified to run the company’s global business operations.

Aspect uses NetSuite for financials, billing, revenue recognition, multi-currency transactions in 61 currencies, multi-subsidiary management in 23 countries, project management, resource management, time-and-expense management, inventory management and analytics. An early adopter of NetSuite SuiteBilling, Aspect is able to run business processes from order to billing and revenue recognition with complete control and auditability.

Aspect Software defined the modern call centre with the world’s first intelligent automatic call distributor in 1973. Since then, Aspect has grown into a global leader in customer engagement centre architecture, self-service and workforce optimisation technologies. Today, Aspect has over 1800 employees located in 41 offices around the world. Aspect serves over 2000 global companies who manage over 100 million customer interactions on a daily basis.

The company’s mission to help its customers build and sustain stronger relationships with their customers was constrained by a cluttered mix of aging on-premise legacy systems. As Aspect’s own business shifted to deliver greater value to customers through the cloud, the constraints of the legacy, on-premise ERP systems became clear.

"Moving to NetSuite OneWorld allowed us to streamline our global processes on a unified platform that scales with our growing, evolving business," said Jim Haskin, Aspect chief information officer. "And it’s helping us open the doors to new innovation."

NetSuite OneWorld supports Aspect’s worldwide growth and innovation by providing:

1. Real-time global financial consolidation. NetSuite OneWorld gives Aspect real-time visibility across all of its subsidiaries, with a single financial system of record.

2. A unified billing and revenue recognition system, synchronizing complex processes from order to billing to revenue recognition.

3. Superior inventory management that enables Aspect to better plan for how much inventory it needs, track the movement of goods, and meet customer demand much more quickly.

4. Breadth of functionality designed for modern businesses, enabling the company to streamline mission-critical business processes and improve operational efficiency.

5. A highly scalable system, with the ability to quickly and easily add functionality as a business evolves.

6. Built-in business intelligence that provides real-time insights into key business performance indicators for a unified view of the organisation, and delivers a single version of truth.

7. A flexible and agile platform, the NetSuite SuiteCloud Platform, that easily enables the company to customise NetSuite to meets its business requirements and to integrate with other third-party systems to meet its industry needs.

David M. Williams is attending SuiteWorld 2016 as a guest of NetSuite

Read 3441 times

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here
BACK TO LATEST NEWS here

ENABLING MICROSOFT TEAMS IN THE CONTACT CENTRE

If you're looking at enabling Microsoft Teams for your contact centre, you should bookmark this webinar.

Marketing budgets are now focused on Webinars combined with Lead Generation.

Our panellists from Whangarei District Council (NZ) and Maurice Blackburn Lawyers (Aus) were closely involved in recent projects to enable Microsoft Teams for their own contact centres.

They have kindly agreed to join Enghouse and Microsoft to talk about some of the things they would recommend as most critical for IT and CX professionals planning a Teams Contact Centre migration.

Date: 11 May 2022
Time: 12pm AEST | 2pm NZST | 10am SGT

We look forward to having you join us. Please click the button below to register.

REGISTER HERE!

SONICWALL 2022 CYBER THREAT REPORT

The past year has seen a meteoric rise in ransomware incidents worldwide.

Over the past 12 months, SonicWall Capture Labs threat researchers have diligently tracked the meteoric rise in cyberattacks, as well as trends and activity across all threat vectors, including:

Ransomware
Cryptojacking
Encrypted threats
IoT malware
Zero-day attacks and more

These exclusive findings are now available via the 2022 SonicWall Cyber Threat Report, which ensures SMBs, government agencies, enterprises and other organizations have the actionable threat intelligence needed to combat the rising tide of cybercrime.

Click the button below to get the report.

GET REPORT!

PROMOTE YOUR WEBINAR ON ITWIRE

It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://itwire.com/itwire-update.html and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV https://www.youtube.com/c/iTWireTV/videos which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinars and campaigns and assistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.

MORE INFO HERE!

BACK TO HOME PAGE
David M Williams

David has been computing since 1984 where he instantly gravitated to the family Commodore 64. He completed a Bachelor of Computer Science degree from 1990 to 1992, commencing full-time employment as a systems analyst at the end of that year. David subsequently worked as a UNIX Systems Manager, Asia-Pacific technical specialist for an international software company, Business Analyst, IT Manager, and other roles. David has been the Chief Information Officer for national public companies since 2007, delivering IT knowledge and business acumen, seeking to transform the industries within which he works. David is also involved in the user group community, the Australian Computer Society technical advisory boards, and education.

Share News tips for the iTWire Journalists? Your tip will be anonymous

WEBINARS ONLINE & ON-DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments