Tuesday, 17 May 2016 10:56

Rimini Street adds SAP Hana to support mix


Independent enterprise software support specialist Rimini Street has added SAP Hana services to its portfolio.

Well known for its Oracle and SAP software support and maintenance services, Rimini Street has now added SAP Hana Database and related components to its portfolio.

Rimini Street's SAP Hana Database support is delivered by Hana-certified technical engineers with an average of 15 years' experience with SAP products, the company said.

Capabilities include product support, database health check and tuning services, security support services, interoperability support services, and managed archiving services. Rimini Street claims to save its customers 50% of their annual support fees.

The company will support all Hana Database Support Package Stacks and revisions, along with all Hana database components including Hana Database, Hana Studio, Hana Client, Hana Host Agent, Hana Information Composer, Hana Advanced Data Processing, Hana Spatial, LT Replication AddOn, LT Replication Server, SAP BusinessObjects Data Services, Hana XS Engine and Hana XS Advanced Runtime.

Rimini Street's global security support services are included in support programs at no extra charge, helping customers identify, prevent and mitigate actionable vulnerabilities, sometimes before they are discovered and worked by the vendor, the company said.

“By broadening our service portfolio to include support for SAP Hana Database, we are expanding options for even more SAP licensees to switch to Rimini Street’s award-winning support, maximise their investment in the SAP Hana Database platform and avoid unnecessary upgrades throughout their entire SAP landscape,” said Rimini Street CEO Seth Ravin.

“Rimini Street remains relentlessly focused on delivering more relevant, innovative and higher value support service solutions to SAP and Oracle licensees around the world, while at the same time creating the opportunity for our clients to re-allocate significant savings to fund strategic initiatives that enable growth and improve the competitiveness of their business.”

Rimini Street has guaranteed long-term support for Oracle and SAP Hana databases for at least 15 years, even though SAP SAP is not committed to providing integrated support for Oracle Database beyond 31 December 2019.

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Stephen Withers

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Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

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