The bank’s business enablement executive, Stella Thredgold, said the platform — first tested with the bank's mobile payment Redy app — would provide timely and cost-effective solutions that respond to customer needs.
“The way our customers engage with us and the service they need is changing, and fast. IBM Cloud gives us the agility and security needed to better deliver innovative customer solutions across multiple platforms.
“It means we can operate with a start-up mindset with our speed-to-market capability enhanced, and this will ultimately deliver the best outcome to our customers.”
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According to Thredgold, the capability of the IBM cloud environment was well tested when the bank developed and deployed its Redy app, offering customers a “secure, fast and easy-to-use mobile payment method via QR (Quick Response) code that sees users offer credits to community groups of their choice”.
Using IBM Bluemix, the bank has also been able to maximise capacity and capability to focus on developing new customer-facing products and solutions.
IBM Cloud chief technology officer Australia and New Zealand, Andrew Kupetz says IBM Cloud is “changing how governments, enterprises and start-ups define customer service, transform operations and create new revenue streams”.
According to Kupetz, Bluemix offers a “unique proposition to the banking industry which is seeing an increase in disruptors entering the sector”.
“Traditional banks that make the move to cloud will have the agility, speed and innovation to win out against these new disruptors and lead the industry.
“IBM Cloud delivers customers like Bendigo and Adelaide Bank the most comprehensive, enterprise-grade hybrid cloud environment, where they can take advantage of the inherent benefits of largest public deployment of Cloud Foundry in the world – security and the ability to connect with an existing IT system.”
