Tuesday, 16 January 2018 12:33

Nokia, Optus seal five-year network deal Featured

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Nokia and Optus have inked a five-year agreement under which Nokia will manage and maintain key components of Optus' network infrastructure, operations and field maintenance.

As part of the contract, Nokia and Optus say they will develop a network operations centre, building on global best practices and leveraging local talent to deliver higher performance networks.
 
According to a joint statement by the two companies, consumers are increasingly demanding faster networks and seamless connectivity, and operators need to keep pace with these demands without disrupting ongoing operations.

The companies say that to deliver on these growing needs while enhancing its services and ensuring operations efficiency, Optus will tap Nokia's Global Delivery Model to streamline its network operations.

Nokia says it will also leverage its extensive global services expertise to help Optus bundle, standardise and automate its processes.

According to Optus, the company will benefit from reduced operational complexity. Nokia will also work with Optus to review its network structure and operations periodically, to ensure Optus' competitive advantage and ability to respond to customers' evolving needs.

Under the deal, Nokia will provide network operations and software services, and deploy robotics, artificial intelligence and extreme automation to help Optus standardise and scale its operations, while Nokia Field Services will manage all components of work associated with mobile base station equipment and facilities.

Friedrich Trawoeger, head of Managed Services at Nokia, said: "We are pleased to work with Optus to help them use automation and other network management tools to further enhance the customer experience, operational capability and quality.

“This initiative is in keeping with Optus' vision to transform into a mobile-led, multimedia organisation. We are leveraging the benefits of our unique Global Delivery Model, which brings together global expertise with local insights, to fully meet the needs of our customers."

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Peter Dinham

Peter Dinham - retired in 2020. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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