Users of LANDESK will appreciate the addition of Skype for Business as way for users to contact their service desks.

End-to-end service management company LANDESK has announced LANDESK Service Desk 2016. This release rolls up enhancements made in the past year and delivers additional capabilities designed to empower individuals to be more productive, to provide exceptional user experiences and to further support organisations in their drive to modernise IT.

“Through these updates, we are continuing to improve our modern, simple user experience,” said Ian Aitchison, ITSM and ITAM product director at LANDESK. “These new capabilities will further increase IT productivity, making it easy for our customers to do great things within their IT departments that will benefit the entire organisation.”

iTWire has a backgrounder on LANDESK here.

Enhancements include:

  • Simple modern workspaces. The IT analyst and end user workspaces have been further enhanced to highlight recommended services and to deliver meaningful service descriptions, images, videos, dynamic windows and more.
  • Achieve business agility with design apps and new Design App Store. A new LANDESK Design App Store allows Service Desk administrators to create, view and select new modules and customisable capabilities, such as project portfolio management, social media and gamification apps to better support their business.
  • Engage and inspire with gamification design app. Use gamification mechanics to motivate positive team performance in support of service management goals. This new app is freely available from the new Design App Store.
  • Effortless integration to Skype for Business. A new Skype adapter efficiently captures valuable exchanges between business users and IT within Service Desk. The connection to Skype improves tracking, knowledge sharing and the end user experience without disrupting productivity.
  • Streamline multilingual service management. For global organizations that require multiple language support, new features enable ‘single-point’ administration of dashboards — providing one view in any language, for any role, anywhere.

 

 

 

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Ray Shaw

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Ray Shaw ray@im.com.au  has a passion for IT ever since building his first computer in 1980. He is a qualified journalist, hosted a consumer IT based radio program on ABC radio for 10 years, has developed world leading software for the events industry and is smart enough to no longer own a retail computer store!

 

 

 

 

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