"DevOps needs to be at the centre," he said, as it provides "a smoother, faster path to innovation."
Without it, there's a tension between operations' desire to change nothing (a static environment is more stable) and developers' need to see the fruits of their labours put to work.
Security is "the heart of your business," and is about providing the right access to the right user at the right time, without getting in the way. But it's not just about financial transactions or email - API security is also important.
Gregoire told iTWire that of all the new and improved products announced at CA World '14, he thought the API management tools were the most cool.
"That's the secret sauce for everybody," he said. People want the newest and best, but they also have to deal with legacy systems. These tools let them repurpose proven and reliable systems - something that is especially important in regulated industries - to present information on multiple mobile platforms, for instance.
BYOD proved "a major headache for IT," but another wave of new assets and apps is coming, and business units are likely to turn to IT departments when things go wrong, just as they do when using unapproved SaaS products - which is one of the reasons why help centre volumes are already up 70%. But "progress isn't the enemy," he said.
Gregoire touted CA's credentials as a partner in these areas. Small IT companies have innovative products and services but not the scale, while the largest companies have the scale but lack innovation. CA has a proven ability to deliver at scale, but is still small enough to be innovative.
"I see this as CA's purpose and mission ... to bridge from today to what comes next."
Disclosure: the writer attended CA World '14 in Las Vegas as the guest of the company.