Wednesday, 18 May 2016 04:53

NetSuite optimises omnichannel fulfillment with intelligent order management

By

NetSuite has announced the release of NetSuite Intelligent Order Management. The new capabilities unveiled today help meet rising customer expectations and streamline the constantly-evolving complexities of omnichannel order orchestration. Merchants get the intelligence and automation needed to help use inventory more efficiently, reduce shipping costs and improve the customer experience.

NetSuite Order Management is one of the most widely used cloud-based, order management solutions in the world, according to a company media release.. In 2015, merchants using NetSuite’s solution transacted more than 246 million orders, a 46% increase from 2014.

The total dollar order volume exceeded US$180.5 billion in 2015, a 32% increase from 2014. Merchants continue to adopt NetSuite’s order management solution at rapid pace, according to IDC1, for B2B and B2C channels – website, mobile, in store, phone, direct sales and system-to-system.

Built on this success and momentum, NetSuite, in this new release, adds intelligent omnichannel order allocation so merchants can automate how to best fulfill orders based on their inventory availability and the configurable business rules they establish inside NetSuite.

The functionality helps turn omnichannel shoppers into brand advocates with reduced stockouts, prompt delivery and a multitude of fulfillment options from wherever a merchant holds inventory. Merchants are better equipped to meet demand, increase inventory turns and reduce safety stocks, and are better able to scale their business while keeping labor costs flat.

NetSuite helps merchants efficiently manage fulfillment, eliminate manual work and manage only by exception. In addition, NetSuite’s cloud-based technology deploys quickly and allows merchants to iterate rapidly as their business evolves.

NetSuite’s new intelligent order capabilities facilitate the perfect order with the following functionality:

Order sourcing and allocation. NetSuite’s automatic location assignment allows vendors to optimize for reduced costs, faster delivery or a combination of factors to enable a fulfill-from-anywhere solution across all channels.

Release for fulfillment. Merchants get control over their release-for-fulfillment process with a second, automated process, which decides when to release orders and notifies each fulfillment location of which order to fulfill. Fulfillment managers get full visibility into the process – released orders, fulfillment status, and order exceptions.

Exception management. Merchants can automatically handle most order exceptions so the business scales with fixed headcount. NetSuite attempts to fulfill exception orders then informs the CSR or fulfillment manager of an unfilled order. Exceptions caused by inventory discrepancies are automatically flagged for resolution.

Store pickup. Merchants control which locations and items participate in the pickup process. NetSuite updates sales orders for store pickups and mixed orders. Once received, fulfillment requests are automatically generated, notifying a store of the order. When inventory is selected, the system notifies the customer their order is ready.

Ship from store. Merchants can save the sale by fulfilling from stores to meet customer demand, increase inventory turns and reduce markdowns. Merchants control which locations and items participate in the shipping process, while managing store capacity and inventory buffering to balance in-store and ecommerce fulfillment.

Order management insight and KPIs. Merchants empower operations managers to measure their attainment of the perfect order with insight and intelligence, from promising and allocation, to orchestration and fulfillment, through to payments and returns.

David M. Williams is attending SuiteWorld 2016 as a guest of NetSuite

Read 3147 times

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here
BACK TO LATEST NEWS here

ENABLING MICROSOFT TEAMS IN THE CONTACT CENTRE

If you're looking at enabling Microsoft Teams for your contact centre, you should bookmark this webinar.

Marketing budgets are now focused on Webinars combined with Lead Generation.

Our panellists from Whangarei District Council (NZ) and Maurice Blackburn Lawyers (Aus) were closely involved in recent projects to enable Microsoft Teams for their own contact centres.

They have kindly agreed to join Enghouse and Microsoft to talk about some of the things they would recommend as most critical for IT and CX professionals planning a Teams Contact Centre migration.

Date: 11 May 2022
Time: 12pm AEST | 2pm NZST | 10am SGT

We look forward to having you join us. Please click the button below to register.

REGISTER HERE!

SONICWALL 2022 CYBER THREAT REPORT

The past year has seen a meteoric rise in ransomware incidents worldwide.

Over the past 12 months, SonicWall Capture Labs threat researchers have diligently tracked the meteoric rise in cyberattacks, as well as trends and activity across all threat vectors, including:

Ransomware
Cryptojacking
Encrypted threats
IoT malware
Zero-day attacks and more

These exclusive findings are now available via the 2022 SonicWall Cyber Threat Report, which ensures SMBs, government agencies, enterprises and other organizations have the actionable threat intelligence needed to combat the rising tide of cybercrime.

Click the button below to get the report.

GET REPORT!

PROMOTE YOUR WEBINAR ON ITWIRE

It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://itwire.com/itwire-update.html and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV https://www.youtube.com/c/iTWireTV/videos which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinars and campaigns and assistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.

MORE INFO HERE!

BACK TO HOME PAGE
David M Williams

David has been computing since 1984 where he instantly gravitated to the family Commodore 64. He completed a Bachelor of Computer Science degree from 1990 to 1992, commencing full-time employment as a systems analyst at the end of that year. David subsequently worked as a UNIX Systems Manager, Asia-Pacific technical specialist for an international software company, Business Analyst, IT Manager, and other roles. David has been the Chief Information Officer for national public companies since 2007, delivering IT knowledge and business acumen, seeking to transform the industries within which he works. David is also involved in the user group community, the Australian Computer Society technical advisory boards, and education.

Share News tips for the iTWire Journalists? Your tip will be anonymous

WEBINARS ONLINE & ON-DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments