Pronto iQ's business intelligence and data specialists work with customers to deliver insights to support business decision making.
It uses software tools that are optimised for the Pronto Xi ERP system and also adaptable to other systems.
The results are easy to digest, customised operational/financial reports and interactive dashboards for staff at all business levels, according to the company.
Gates also noted that the company's BI services had already grown by approximately 20% over the past two years.
“Good decision-making relies heavily on having accurate and timely information. Some of the challenges mid-market companies are facing include complex multi-currency consolidations, franchise reporting and integration of external data," said Pronto iQ manager Jacqui Doyle.
"We have strong methodologies from managing data quality and optimisation to report design and delivery. The Pronto iQ team has a solid track record of helping our customers save time and resources by automating information gathering, preventing costly 'Excel formula' errors and minimising risks.”
Pronto has had a BI team since 2006, and was the first ERP provider to embed IBM Cognos Analytics 10 in its software.