The proof-of-concept uses a cloud-based application developed using Azure Cognitive Services and artificial intelligence to identify customers who opt in to the service.
The ATM will be on display at the SIBOS conference in Sydney. The conference will focus on how data, AI and robotics can improve service delivery.
NAB has undertaken two other cloud-based initiatives with Microsoft:
- It was the first major Australian bank to begin to transition key workloads to Microsoft’s recently opened Azure Central region which has been designed specifically to handle national critical computing; and
- It has taken steps to ensure that it has the internal skills for cloud success by extending its Cloud Guild development program. It is working with Microsoft to boost the cloud computing skills of its people, having already trained more than 3000 employees since the program launched in April.
“Cloud technology allows us to take advantage of features and capabilities that are world-leading and enable us to deliver at pace for our customers," Wright said.
“Working with companies like Microsoft allows us to develop concepts like this. It’s a look into what the future might hold for the way our customers access banking products and services.”
Microsoft Australia managing director Steven Worrall said: “Cloud computing and artificial intelligence present the opportunity for a new generation of secure, streamlined financial services to be developed and rapidly deployed at scale.
"NAB’s innovation focus is concentrated on meeting the changing needs of the customer; this concept ATM that NAB and Microsoft are working on together provides an important glimpse into the future."