Monday, 03 April 2017 12:13

ANZ to run trial using voice for mobile banking

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The ANZ bank will run a trial using voice biometrics to transfer sums of money more than $1000 using its mobile apps.

The trial will involve staff and select customers using the Grow by ANZ mobile app, the bank said in a statement on Monday.

Uptil now, customers have been able to transfer sums up to $1000 on their mobile devices; anything more meant a visit to a branch or the use of Internet banking.

That will change in mid-year, according to the statement. After the trial, the voice technology will be rolled out gradually to ANZ goMoney and other digital services.

The voice technology will be from Nuance, the company that makes the Dragon Naturally Speaking voice-to-text software.

Managing director Customer Experience and Digital Channels, Peter Dalton, said: "One of the key challenges today for banking as the world becomes more digital is making it easier for customers to do what they want to do in a safe and secure way.

"Voice biometrics is the next step in making banking more convenient for our customers while also strengthening security.

"A person's voice has five to ten times as many security points than other methods such as fingerprints so we know this will improve security and be welcomed by our customers. The technology is now so advanced that it can tell the difference between identical twins or even a voice recording.

"We also know that people are becoming more comfortable with using their voice to do basic commands on their devices, so we see this is a natural extension of current technology and we are expecting this to be a popular enhancement of our mobile apps."

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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