Tuesday, 23 October 2018 09:14

NAB, Microsoft join to build ATM with facial recognition Featured

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The proof-of-concept ATM that uses facial recognition and a PIN. The proof-of-concept ATM that uses facial recognition and a PIN. Courtesy Microsoft

US software giant Microsoft has teamed up with National Australia Bank to build an ATM that uses facial recognition and a PIN instead of the traditional card to permit customers to obtain services.

The proof-of-concept uses a cloud-based application developed using Azure Cognitive Services and artificial intelligence to identify customers who opt in to the service.

The ATM will be on display at the SIBOS conference in Sydney. The conference will focus on how data, AI and robotics can improve service delivery.

NAB has undertaken two other cloud-based initiatives with Microsoft:

  • It was the first major Australian bank to begin to transition key workloads to Microsoft’s recently opened Azure Central region which has been designed specifically to handle national critical computing; and
  • It has taken steps to ensure that it has the internal skills for cloud success by extending its Cloud Guild development program. It is working with Microsoft to boost the cloud computing skills of its people, having already trained more than 3000 employees since the program launched in April.

NAB chief technology and operations officer Patrick Wright said a recent tour of the US had reinforced to him the need for banks to be simpler and faster.

“Cloud technology allows us to take advantage of features and capabilities that are world-leading and enable us to deliver at pace for our customers," Wright said.

“Working with companies like Microsoft allows us to develop concepts like this. It’s a look into what the future might hold for the way our customers access banking products and services.”

Microsoft Australia managing director Steven Worrall said: “Cloud computing and artificial intelligence present the opportunity for a new generation of secure, streamlined financial services to be developed and rapidly deployed at scale.

"NAB’s innovation focus is concentrated on meeting the changing needs of the customer; this concept ATM that NAB and Microsoft are working on together provides an important glimpse into the future."


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Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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