Everything is about the data! – Frank Windoloski (interview)
Written by Ray Shaw
It is all about the data and what you do want to do with it says Frank Windoloski, vice-president, Insights and Data at Capgemini Australia. IDC claims AI will give CRM trillion-dollar boost
Written by Sam Varghese
Artificial intelligence associated with customer relationship management could boost revenues for global businesses by US$1.1 trillion between the end of 2017 and 2021, IDC research… Boeing to experiment with automated commercial flights
Written by Sam Varghese
A worldwide pilot shortage that is predicted to become more acute has led Boeing to begin research on commercial flights that are pilot-free and use… Machine learning 'the next competitive frontier' in a decade
Written by Sam Varghese
Machine learning will be the next competitive frontier in 10 years and having good machine learning models, that perform the best, will be the competitive… AI must be implemented with care, says innovation expert
Written by Sam Varghese
The possibilities of artificial intelligence are immense, but organisations must carefully navigate the associated ethical dilemmas and prepare for unintended secondary consequences, a technology executive… Warning that artificial intelligence has legal implications
Written by Ray Shaw
Artificial intelligence will be woven into almost all the tools and services lawyers use to do their jobs and this will greatly assist them in enhancing… 
Chatbots represent a new, more modern form of customer assistance. Only by being agile and experimental can a brand remain at the cutting edge of… 
The writing is on the wall, digital transformation is the future, and “now” is the time for retailers to jump on the bandwagon, according to… Lady Cilento Children’s Hospital embraces Dynamics 365
Written by Ray Shaw
Lady Cilento Children’s Hospital has embraced Microsoft’s cloud-based Dynamics 365 CRM to manage the individual and complex health needs of 1070 children enrolled in Queensland’s… 
Iconic Australian fashion retailer City Beach has completed stage one of its “digital transformation”. 
