Telecommunications lobby group Communications Alliance has called for a redoubling of efforts by service providers and the Telecoms Industry Ombudsman on addressing unresolved telecoms customer issues.
Complaints about internet services replaced complaints over mobile services as the most complained about service type in the last financial year, according to the latest Telecommunications Industry Ombudsman report.
Telcos in the Asia-Pacific region are integrating artificial intelligence tools and platforms into their existing business processes and vertical specific functionalities to enhance customer experience and services offerings - ultimately bolstering revenue margins, according to a new global analyst report.
Regional users of Optus services are being offered three months free plan fees on selected new mobile services.
Australian bank Westpac and automated debtor management and fee finance solutions provider FeeSynergy have collaborated to offer an integrated digital payment solution designed for the accounting industry.
Mobile data, mobile voice and fixed broadband are set to drive growth in India’s telecom and pay-TV services market by 6.8% between 2019 and 2024.
The rollout of the national mobile blackspot program has seen the town of Panuara South in central NSW become the latest community to have mobile phone coverage improved with the switching on of a new tower by Optus.
Telstra is partnering with Ericsson and the Melbourne Cricket Club to install 5G into the Melbourne Cricket Ground (MCG) in readiness for the AFL grand final next Saturday.
An Android banking trojan, that targets users of the Australian Government's my.gov.au site and also users of the National Australia Bank website, has been spotted by security firm Kaspersky, which claims the malware is adopting what it describes as "unusual" tactics.
Marius, come in spinner!
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