Thursday, 25 July 2019 23:34

LAUNCH VIDEO and exec interviews: Happytel and Huawei's customer service partnership

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Happytel says it is "Australia's most trusted repairer", serving over "2500 happy customers daily", and is now an authorised Huawei service centre network. The full launch video and two vidoe interviews are below, please read on. 

In my previous article entitled "Huawei establishes partnership with HappyTel for 'unrivalled customer service'", this came just before the announcement was made official during a launch at one of Happytel's flagship stores in the Sydney CBD, in the QVB building.

This store is located near to Town Hall Train Station, and sees foot traffic of over 60,000 people per day passing through that section of the QVB, and is one of eight stores in Sydney, from a total of 56 stores across Australia, thus giving it a true nationwide footprint.

During the launch event, Larking Huang, the MD of Huawei Consumer in Australia, and Happytel Director, Elizabeth Ryu, spoke together and celebrated the new customer service partnership, which is naturally of great value to Huawei phone owners, while also showcasing Huawei's determination to remain a major smartphone player in the market, not only in Australia, but globally.

In 2019, Huawei has launched the P30 Pro, P30 and P30 Lite this year, selling 100 million Huawei models globally over the last 12 months around the world, launching two new models of its Huawei Watch GT smartwatch range, the 46mm Active model and a new 42mm Elegant model, as well as launching a new Huawei Matebook Windows-powered notebook computer and having them available on sale in the Microsoft Store in the US and Australia.

In my previous article, we saw Larking Huang note: “Our customers come first and we are excited to partner with Happytel to ensure Huawei consumers have peace of mind and the convenience of Happytel’s nationwide authorised service centres", while Happytel Director, Elizabeth Ryu, said: “Happytel has a strong commitment to service, solution and experience. Partnering with Huawei was an easy decision to make with such aligned values.”

Here are three videos from the launch event, the first of which is Huang and Ryu making the partnership announcement, followed by an interview with Ryu on the development, and finishing with an interview with Huang alongside Huawei President of Handsets, Walter Ji, who came to Australia for the launch.

1. Huawei Australia and Happytel announce nation customer service agreement and partnership.

2. Happytel Director, Elizabeth Ryu, speaking at the launch of Huawei & Happytel's Aussie partnership.

3. Huawei's Larking Huang and Walter Ji talk Huawei, Happytel, Android, developers and more.

The questions were as follows below. In the interview, I asked Huang about Huawei's developer conference in China, which Huang graciously invited me to attend. Huawei did follow up with an invitation to go, but I am travelling to the launch of new AMD processors in the US at the same time as Huawei's developer conference, so I was unable to accept Huawei's invitation as I had already committed to the AMD event, and sadly without a teleportation machine, I can't be at both events at the same time! :-)

- Tell us a little bit more about the Happytel partnership and how it’s transforming Huawei’s customer service care?

- Larking and Walter - we all know about the difficulties Huawei has faced over the US entity list, what has this meant for Huawei sales over the past few months, what kinds of questions have customers been asking?

- You're due to release the Mate X folding smartphone in September, according to media reports, can you confirm this, and what about new smartphone launches later this year, are they still on target?

- There have been reports that Huawei is working on an Android-compatible OS, codenamed HongMeng in China and ARK OS in the west, can you tell us anything about these reports? Will you have smartphones with both Android 9 and 10, and your own OS in the future?

- Major tech companies like Google, Samsung, Apple, Facebook and others have big developer conferences - what does Huawei do in this regard?

- At the P30 Pro launch we saw features like wireless door unlocking for the Audi and other cars, when will this be arriving?

- Are there any other Huawei projects you have coming in the near future you can give us any sneak peeks or hints about, or is it all still top secret?

- What about other folding phone models, or even folding screen notebooks?

- Huawei has done a lot of work in AI, are there any new advances in your AI tech that you can share?

- How do you both see the smartphone and tech industries evolving over the next decade?

- What are your final messages to iTWire viewers and readers, and to your current and future customers and partners?

Huawei has also been advertising on video billboards in Australian shopping malls to re-assure customers that Huawei phones will remain compatible with Android and its 2+ million apps, with security updates as normal, use of all apps as normal and a two year warranty as normal, with more information on this available at the Huawei Answers page

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Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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