Friday, 12 December 2014 16:45

Xero defends its position on customer numbers Featured


Accounting software company Xero has rebutted suggestions from competitor MYOB that non-paying customers are included in its roster of more than 400,000 customers.

Xero CEO Chris Ridd said today that "every single one of Xero's more than 158,000 Australian customers - and our more than 400,000 customers globally - are fully paying and any suggestions that we have any non-paying customers are simply incorrect.”

“The same can't be said of some of our rivals. Analyst estimates that we have a smaller percentage of business ledger customers are also incorrect.

“All of Xero's customers are also truly on the cloud, accessible anywhere, not simply syncing a backup file to a server online," Ridd concluded.

Xero yesterday announced that it had reached a milestone, with 400,000 small business customers now operating on its cloud platform globally, and that this year it had processed NZ$250 billion of transactions and 95 million invoices.

As reported by iTWire yesterday, the CEO of MYOB, Tim Reed, questioned Xero’s figures, saying that “the numbers quoted by Xero are not directly comparable to MYOB’s quoted cloud users. They include practice ledgers used by accountants and not available to SMEs.” Commenting in October on Xero customer numbers Reed had said “they are simply non-paying customers of accountants using Xero.”

Yesterday, Reed also said that MYOB’s growth since the end of June had been significant and “we are still very confident of our position, even taking into account Xero’s announcement on cloud numbers made today.”

And, in his ‘milestone’ announcement yesterday Xero Chairman Rod Drury was bullish about his company’s performance saying it now had a “critical mass of customers and data, in size and volume, required to build a global financial platform.”

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Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).



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