Xero CEO Chris Ridd said today that "every single one of Xero's more than 158,000 Australian customers - and our more than 400,000 customers globally - are fully paying and any suggestions that we have any non-paying customers are simply incorrect.”
“The same can't be said of some of our rivals. Analyst estimates that we have a smaller percentage of business ledger customers are also incorrect.
“All of Xero's customers are also truly on the cloud, accessible anywhere, not simply syncing a backup file to a server online," Ridd concluded.
As reported by iTWire yesterday, the CEO of MYOB, Tim Reed, questioned Xero’s figures, saying that “the numbers quoted by Xero are not directly comparable to MYOB’s quoted cloud users. They include practice ledgers used by accountants and not available to SMEs.” Commenting in October on Xero customer numbers Reed had said “they are simply non-paying customers of accountants using Xero.”
Yesterday, Reed also said that MYOB’s growth since the end of June had been significant and “we are still very confident of our position, even taking into account Xero’s announcement on cloud numbers made today.”
And, in his ‘milestone’ announcement yesterday Xero Chairman Rod Drury was bullish about his company’s performance saying it now had a “critical mass of customers and data, in size and volume, required to build a global financial platform.”