Thursday, 27 October 2016 11:17

With MYOB, forced upgrades appear to be a habit Featured

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Australian accounting software provider MYOB appears to have a habit of pushing upgrades on its customers and giving them no way out.

As iTWire reported on Tuesday, MYOB has demanded that its customers to upgrade a number of Microsoft applications before the end of the year.

The company is yet to respond to a request for comment as to why this demand for what would be a major and costly upgrade has been demanded at a time when things are slowly winding down as the silly season approaches.

In September, customers were asked to upgrade their versions of AccountRight; the option to do so at a later date was not offered as it had been earlier.

One customer, Dave, wrote in the MYOB Community portal on 15 September: "Just today we are being forced to upgrade to the latest version of AccountRight 2016.1.

"In the past we have been able to choose 'upgrade later' which is great because we need to plan upgrades not just do it when MYOB wants us to.

"This is very annoying and hopefully MYOB sees the error of introducing this and going back to allowing us to upgrade on our own time.

"As it is the whole office must now stop work, log out so that we can all upgrade just so I can look up a transaction. A very frustrating issue that I can see no upside to."

A MYOB representative, Steven, responded to the complaint, writing: "To ensure the best possible performance of cloud services and to make sure that clients are using the most up-to-date version we do 'decommission' older versions of the company file in the cloud. Currently we (are) in the process of decommissioning AccountRight 2015.4 and 2016.1 from the cloud.

"Generally we do issue out a variety of communications to the clients with those company files in the cloud that are affected to let them know in advance to ensure that they have plenty of time to upgrade.

"From my understanding the communications where issued late last month in preparation of the decommissioning, I'm sorry to hear that you have missed those communications."


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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