Various reports have confirmed that on both the iOS and Android ANZ goMoney apps some customers received a message saying “service has been interrupted”, meaning they couldn't access their funds at all.
Meanwhile when other users attempted to enter their PIN, a message would read “Incorrect passcode. Last try”.
Website Aussie Outages, which tracks Aussie outages through social media reports, detected hundreds of reports on Wednesday morning from about 5am.
ANZ took to Facebook to let users know it was aware of the issue.
“Morning, we’re aware that some customers are currently experiencing issues with our goMoney app,” the bank wrote on its Facebook page.
“Our tech team is looking into this and we’ll update as soon as we know more . . . Very sorry for any inconvenience.”
ANZ said this month that its goMoney app had 1.1 million active users and had handled $78 billion in transactions since it launched in August 2010.
ANZ had advised customers to use Internet Banking or www.anz.com/mobilelanding on their mobile during the outage, however, some customers then posted that Internet banking didn't work either.
UPDATE: The bank posted an update at around 2pm, writing "UPDATE: goMoney is starting to come back up now. It may be a bit slow at the start and if you’re still having issues in about an hour, please Private Message us with your mobile number. Appreciate your patience and sorry again for the inconvenience."