One of the most attractive features of Woolworths new iPhone app is that it lets you enter a shopping list which it then presents in the aisle order of a specified store. This saves time and effort, especially when visiting an unfamiliar supermarket.
Has Fakira, innovation program manager at Woolworths Supermarkets, told iTWire that store layout changes are automatically reflected in the shopping list, and advance warnings are delivered when renovations are planned. Customers want to get in, pick up the items they want, and get out as quickly as possible, he explained.
The shopping list is at the core of the app, and it can be populated from the 800 included recipes, the week's catalogue specials, or targeted offers from the Everyday Rewards program.
Mr Fakira said a deliberate decision was made to present only the catalogue specials rather than a complete list of the week's specials, but there was still some debate about the amount of information customers can cope with. "We're going to listen to all the feedback," he said, whether that involves changes or new features.
"Overwhelming" response - see page 2.