Vodafone's network improvements as 9000 register for class-action

Alex Zaharov-Reutt
Wednesday, 05 January 2011 13:21

Your IT - Mobility

As around 9000 people have registered to express their interest in the Piper Alderman class action against Vodafone, the beleaguered telco says is it 'building greater reliability and capacity into the Vodafone network', and that it is 'our highest priority and our biggest investment.'

Although Vodafone announced plans that it was dramatically expanding its network capabilities some time ago in 2010, Vodafone's network inefficiencies and presumably the popularity of its attractively priced plans for voice and data have combined to deliver what many perceive to be an overloaded network that simply isn't delivering.

Problems with dropped calls and slow bandwidth, whether seeing full bars of signal strength or not, led to Vodafone customer Adam Brimo creating the Vodafail.com site - our previous story on Vodafone and Vodafail has those details.

While Mr Brimo has now been released from his Vodafone contract, the Vodafail site piqued the interest of law firm Piper Alderman, and as discussed in the story linked above, started getting signs of interest from affected Vodafone (and 3 Mobile) customers keen to get some compensation or to see action from Vodafone in actually fixing the problems.

The Vodafone section of Piper Alderman's site has posted an update, dated today (5th Jan 2011), which thanks 'Thank you to all of you who have registered your interest in the class action. To date, approximately 9,000 Vodafone customers have registered their interest.'

Piper Alderman says that 'In the next five to ten business days, we will be sending group members a request for further information relating to their specific circumstances. Upon receipt of this information, we will process it and take the matter forward.'

After this comes a series of 'frequently asked questions' that help those interested in registering to properly identify their issues to Piper Alderman so as to get a better response and outcome should any class action actually end up proceeding and having a better chance of succeeding.

Vodafone's blog entry and update on page two, please read on!