Home Your IT Home IT Optus restores service and apologises. So does iTWire
Optus restores service and apologises. So does iTWire Featured

Optus says it has restored service for customers who were experiencing ‘issues’ while browsing international websites, following a botched network upgrade.

“We know some of you have been asking what happened so we wanted to come back and let you know,” said Optus on its Facebook page on Monday afternoon. “Planned upgrades generally have no impact on customer's services, however occasionally an unforeseen fault occurs.

“When this happens, our networks guys get onto it as quickly as possible and investigate to find the fault, then work to restore services quickly. Thank you so much for your patience and we’re really sorry for any inconvenience caused.”

iTWire published a story yesterday which said Optus was silent on the issue. This was not the case, and iTWire apologises to Optus. Optus points out that it has a media hotline available 24/7, and that it put “several posts on both our Facebook and Twitter pages over the weekend.”

An Optus spokesperson said the company thought the issue was fixed Sunday night, but that some customers were still experiencing issues Monday.

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Graeme Philipson

Graeme Philipson is senior associate editor at iTWire and editor of sister publication CommsWire. He is also founder and Research Director of Connection Research, a market research and analysis firm specialising in the convergence of sustainable, digital and environmental technologies. He has been in the high tech industry for more than 30 years, most of that time as a market researcher, analyst and journalist. He was founding editor of MIS magazine, and is a former editor of Computerworld Australia. He was a research director for Gartner Asia Pacific and research manager for the Yankee Group Australia. He was a long time IT columnist in The Age and The Sydney Morning Herald, and is a recipient of the Kester Award for lifetime achievement in IT journalism.

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