“We know some of you have been asking what happened so we wanted to come back and let you know,” said Optus on its Facebook page on Monday afternoon. “Planned upgrades generally have no impact on customer's services, however occasionally an unforeseen fault occurs.
“When this happens, our networks guys get onto it as quickly as possible and investigate to find the fault, then work to restore services quickly. Thank you so much for your patience and we’re really sorry for any inconvenience caused.”
iTWire published a story yesterday which said Optus was silent on the issue. This was not the case, and iTWire apologises to Optus. Optus points out that it has a media hotline available 24/7, and that it put “several posts on both our Facebook and Twitter pages over the weekend.”
An Optus spokesperson said the company thought the issue was fixed Sunday night, but that some customers were still experiencing issues Monday.