Telstra has revealed the addition of almost one million new mobile services in the six months to December 2011, but Sensis revenues plummeted 24 percent in 12 months.
It seems that the Chinese gods of good fortune have not been smiling on Dell recently as the company now faces lawsuits brought against it by dissatisified customers in the land of the Great Wall.
In fact, after one of its laptops publicly burst into flames in June at
a show in Japan, followed by reports of another pyrotechnics display in
July, one could say it has not been a good year for Dell all round.
As far as China is concerned, the latest fiasco is a pricing error on
Dell's Chinese website that had consumers in a lather thinking that
they were going to get a PowerEdge SC430 server for about one tenth of
the actual price. Dell China is now in damage control trying to explain
to hot under the collar consumers that it can't simply give away
computers for a fraction the cost that the company makes them just
because it made a typing error.
However, the biggest faux pas on the part of the direct to market
computer kingpin has been to ship laptops to customer with the wrong
processor.
On the surface, there is little to choose between the Intel Core Duo
T2300 that was supposed to be shipped and T2300E processor that
actually shipped. Both processors have similar specifications and
performance except for one glaring difference. The T2300 suppourt Intel
virtualization and the T2300E doesn't.
In this era where virtualization is becoming a popular feature for
users who want to run multiple operating systems simultaneously, enough
users feel ticked off enough about being inadvertently short changed
that in late July a lawsuite was filed against Dell for its error. A
class action against Dell is now also in process.
To be fair to Dell, it has admitted its errors and done its utmost to
set things right, offering full refunds to disaffected users. However,
in China at least, it seems hell hath no fury greater than an irate
consumer.
David Bass
| For the fourth year in a row, IDC has placed content security provider Websense (NASDAQ: WBSN) at the top of the IDC Worldwide Web Security 2011 –…
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