BT rated UK's best performing ADSL

Stuart Corner
Monday, 17 July 2006 19:00

Your IT - Home IT

A survey of consumer ADSL services in the UK has rated BT’s as the best performer, by a healthy margin.
The survey, the first in what will be regular quarterly surveys by Epitiro, a  customer experience management provider for Internet access services, identified AOL, BT, Demon, Orange and Virgin as providing the UK’s top five consumer ADSL broadband services in the second quarter of 2006.

Epitiro’s customer experience monitoring and competitor benchmarking system ISP-I monitored the ADSL broadband services from all of the UK’s leading consumer Internet service providers from ten key geographic locations around the UK from April to June 2006.
According to Gavin Johns, managing director of Epitiro, “Our consumer ADSL testing found that in terms of Internet performance, BT topped the overall rankings ... BT was also found to provide the fastest service as a percentage of its theoretical maximum. Virgin, BT and AOL were the fastest services to actually connect to the Internet, while Pipex, Orange and BT were up to four times faster than the industry average at delivering email.
The service were ranked according to their Epitiro Consumer ADSL Internet Performance Index (IPI) Score. According to Epitiro, if a service was ranked as the best performer in every test throughout the period, it would have a performance score of 1.
The industry average as 4.72. For the top five ISPs the rankings were: BT, 3.8, Virgin, 4.79; Demon, 5; AOL, 5.22; Orange 5.23. However Epitiro offered no details on how its index is derived or how the individual scores were calculated.