Home Your Tech Home Tech Telstra ramps up online bill payment options

Telstra is upgrading its online bill payment facilities following research that showed online as the preferred payment method by the great majority of customers.

Telstra's research was conducted online by Pure Profile in August 2010 to a representative sample of 1,250 Australians, aged over 18, from across Australia in both metropolitan and regional areas.

Karen Ganschow, executive director of relationship marketing and online, said the research indicated that more than 85 percent of Australians preferred simple transactions on their PC or mobile phone, rather than in person or over the phone.

"The average Australian has entered a new age of embracing online in their day to day lives. More than a third of us go online daily to perform simple transactions - such as paying bills or checking account information - with 10 per cent using the net up to four times a day to perform these tasks."

(However the fact that the survey was conducted online could bias the results by selecting people who are predisposed to using online services).

Telstra says it will give customers easier online self-serve options for bills and payments including "convenient email bills, a new smartphone billing application and direct debit payment options via My Account."

My Account has also been upgraded to give customers a wider choice of payment options including "one click access to a new direct debit option via an easy-to-use webform." There is also a new 'Recharge Pre-Paid' tab to recharge a pre-'paid mobile, iPad or mobile broadband service.

Ganschow said the new email bill would deliver customers greater convenience, less clutter and could be sent to any email address that a customer chooses.

Telstra says that more than 100,000 customers every week are using a mobile phone application "to quickly and easily view their Telstra account balance" and that since August, more than 280,000 unique users have accessed account information (including balance owing, next payment due date and any overdue amount) via their mobile phone."

You can read more stories on telecommunications in our newsletter ExchangeDaily, click here to sign up for a free trial...



FREE CLOUD BACKUPS MANAGEMENT WEBINAR

Are your technicians spending too much time just managing your clients cloud backups?

Backups are an important part of any IT business but they should not consume more than their fair share of time and money.

Discover how to reduce the amount of time & money spent managing your Cloud Backups during this Free Webinar.

REGISTER FOR FREE WEBINAR!

FREE NETWORKING SERVICES CASE STUDY

As one of the world’s largest social networking services, Facebook handles a lot of user information, and requires input from an astounding range of stakeholders 24 hours a day, 7 days a week — from both inside and outside the business.

Discover how Facebook was helped to connect remote employees, vendors, consultants, and partners to applications and web services quickly and reliably - without risking sensitive data.

GET CASE STUDY!

GET THE IT BUDGET YOU WANT

Explore your Network Treasure Trove to get the IT Budget you want

With Australian businesses projected to spend over $78.7 Billion why does it feel like you can never get the budget you need?.

In most cases your budget will get approved because the proposals are not only technically correct, but also provide good, credible evidence on how the spend aligns with key business objectives.

Did you know that your Network Monitoring tool can help you build a comprehensive business case without an MBA?

HERE ARE 8 TIPS TO GET THE IT BUDGET YOU WANT.

CLICK HERE!

Stuart Corner

 

Tracking the telecoms industry since 1989, Stuart has been awarded Journalist Of The Year by the Australian Telecommunications Users Group (twice) and by the Service Providers Action Network. In 2010 he received the 'Kester' lifetime achievement award in the Consensus IT Writers Awards and was made a Lifetime Member of the Telecommunications Society of Australia. He was born in the UK, came to Australia in 1980 and has been here ever since.

Connect

 

 

 

 

Join the iTWire Community and be part of the latest news, invites to exclusive events, whitepapers and educational materials and oppertunities.
Why do I want to receive this daily update?
  • The latest features from iTWire
  • Free whitepaper downloads
  • Industry opportunities