Sam Varghese
Thursday, 05 August 2010 08:19
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Gary Mallin is no technophile. He would be the first to admit that he was attracted to the idea of moving to naked DSL because of the savings of more than $400 which would accrue due to not needing a landline any more.
He now wishes he had not gone down this route. Six weeks since installation, he finds that he is without a phone line - and also a net connection most of the time.
Mallin, a professional journalist who works for one of Melbourne's big newspapers, certainly did not budget for the headaches that he has had. Having used iiNet's regular ADSL service for at least three years without undue hassles, he thought he would stick with the same company when he decided to make the change.
The naked DSL service offered by iiNet also has VoIP and a free number. Local and national calls are free without the additional cost of a landline.
Mallin gets all his tech advice from me. Shortly before he moved to naked DSL, the Billion modem he was using gave up the ghost. I gave him a new four-port ADSL2+-capable Linksys modem that I had lying around.
When he spoke to iiNet about the move, Mallin says he was told that they could supply him with second-hand equipment which would cost $199. Or he could have bought their BOB machine for about $350. Having just acquired a new modem, he was hesitant to again buy new equipment and asked me whether he needed to do so.
I told him that he could buy an analogue telephone adaptor and once it was configured properly with the settings that iiNet would provide, it would all work fine. He asked iiNet support about this and they said it was fine - as it is. Or should be. I got him a Linksys ATA which cost $66.
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