Changes to Telstra's Priority Assistance scheme

Stuart Corner
Sunday, 27 November 2005 17:40

Your IT - Home IT

The Australian Communications and Media Authority (ACMA) has approved changes to Telstra's priority assistance arrangements that streamline the application process and extend the renewal period from one to three years.

Also, under the revised scheme, customers will no longer have to renew their registration when they move house.

Priority assistance is an enhanced telephone connection and fault repair level of service for people with a diagnosed life-threatening medical condition who are at risk of suffering a rapid, life-threatening deterioration in their condition. The changes are contained in a variation to Telstra's Priority Assistance for Individuals Policy, an appendix to its Standard Marketing Plan, which is available on the Telstra website, www.telstra.com.