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Changes to Telstra's Priority Assistance scheme
Stuart Corner
Sunday, 27 November 2005 16:40
Also, under the revised scheme, customers will no longer have to renew their registration when they move house.
Priority assistance is an enhanced telephone connection and fault repair level of service for people with a diagnosed life-threatening medical condition who are at risk of suffering a rapid, life-threatening deterioration in their condition. The changes are contained in a variation to Telstra's Priority Assistance for Individuals Policy, an appendix to its Standard Marketing Plan, which is available on the Telstra website, www.telstra.com.
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