Despite the company's huge investment in search, Microsoft's score remained at 75. It has hovered in the 74-75 range since 2003.
Other brands identified in the ACSI are Ask.com (down 1.3 percent to 74) and AOL (up 3 percent to 69). The 'all others' group rose 1.3 percent to 76.
For comparison, the ACSI as a whole fell 0.1 percent to 75.1. Customer satisfaction with automobiles was unchanged, personal computers fell 1 percent to 74, and major appliances fell 3 percent to 80.
Google slays Yahoo!, tops for search satisfaction
ITWIRE SERIES - BUSINESS INTELLIGENCE WEBINAR
Looking to successfully deploy Business Intelligence & Analytics?Discover the “real-world state of the BI market” – the knowledge you need to ensure Business Intelligence (BI) and analytics success.
Join Yellowfin for a free Webinar!
We dissect the results of 2013’s Wisdom of Crowds Business Intelligence Market Study – the BI industry’s most in-depth research report into major implementation, usage and technology trends and developments.
ITWIRE SERIES - BUSINESS COLLABORATION SUMMIT
Collaboration, Contact Centre and the Cloud - this is one you cannot afford to miss!Considering the Cloud? Next generation Contact Centre? Do you understand your Customer Conversations? Are you really Collaborating?
The event will be showcasing traditional Unified Communications, Contact Centre and Workforce Optimisation themes, with an emphasis on the Australian market and cloud-based applications.
VENUE DOLTONE HOUSE HYDE PARK - SYDNEY 24th JULY
ITWIRE SERIES - CIO SUMMIT GOLD COAST
For CIOs & Senior IT Management Summit on the Gold Coast!This event has been personally vetted by the iTWire CEO who has attended four of these conferences in the past and is an event you cannot afford to miss!
We can guarantee that this conference is of great value. Network with fellow CIOs and IT Mgrs and hear Glenn Archer CIO, Australian Government Information Management Office (AGIMO), Matt Barrie, Award-winning Entrepreneur to provide insights on Navigating Your Entrepreneurial Initiatives in a Hyper-connected New World, Stephen Tame, CIO & Head of Group Information Technology, Jetstar, Tim Thurman, CIO, Australian Securities Exchange (ASX).
Stephen Withers
Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences, a PhD in Industrial and Business Studies, and is a senior member of the Australian Computer Society.
