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Google slays Yahoo!, tops for search satisfaction

Stephen Withers
Wednesday, 20 August 2008 04:37

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Despite the company's huge investment in search, Microsoft's score remained at 75. It has hovered in the 74-75 range since 2003.

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Other brands identified in the ACSI are Ask.com (down 1.3 percent to 74) and AOL (up 3 percent to 69). The 'all others' group rose 1.3 percent to 76.

For comparison, the ACSI as a whole fell 0.1 percent to 75.1. Customer satisfaction with automobiles was unchanged, personal computers fell 1 percent to 74, and major appliances fell 3 percent to 80.

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