LG finally addresses digital TV bug

Adam Turner
Wednesday, 21 March 2007 06:11

Your IT - Home IT

Television manufacturer LG has released a software upgrade to fix a glitch in some of its televisions which causes them to freeze when watching Australia's Nine Network.

Digital television watchers around the country, but particularly in Melbourne and Sydney, have been plagued by the problem for up to three weeks.

LG has issued the following statement:
                         
Sydney, March 21, 2007: LG Electronics Australia has identified the need for a minor software upgrade with selected digital TV’s.

Over the past 48 hours LG has conducted in-lab tests and established the cause to be a software issue, whereby selected LG digital TV’s can intermittently lock-up or freeze under certain signal transmissions.

LG is working with free to air networks to ensure that no further disruptions are experienced by viewers.

We regret any inconvenience and are now taking appropriate action by notifying LG customers of the issue and the free, in-home software upgrade to ensure that affected TV units are operating at the optimal level.

Customers with the following TV model numbers, purchased after August 2006, are encouraged to register for the free, in-home software update by visiting

www.lghdtv.com.au/softwareupdate

LCD TV’s with integrated digital tuners

    * 32LC2D, 37LC2D, 42LC2D, 42LC2DR

Plasma TV’s with integrated digital tuners

    * 42PC1DV, 42PC1DG, 42PX4DV, 50PC1D, 50PC3D, 50PB2DR, 60PC1D, 60PY2D

Rear Projection TV’s with integrated digital tuners

    * 56DC1D, 62DC1D, 62DC1DA

CRT TV’s with integrated digital tuners

    * 32FS4D

Only models purchased after August 2006 with serial numbers beginning with 608, 609, 610, 611, 612, 701, 702 or 703 are affected.

Models with serial numbers not beginning with these numbers do not require the update.

In the unlikely event (prior to the software upgrade) that a customer experiences a further TV ‘freeze’, simply turn the power off, unplug the TV at the wall power socket (leaving for approx 20 minutes) and allow the unit to completely power down.

LG Electronics would like to apologise for any inconvenience caused to customers.

UPDATE:  LG TV owners could wait "weeks or months" for digital freeze fix