Davey Winder
Monday, 06 October 2008 20:08
Your IT -
Entertainment
Page 3 of 4
There follows what can only be described as a painful
call to Xbox support once more. Painful as the customer service chap
refuses to believe it was sent back broken, and insists it is a power
supply problem.
This despite the power supply working just fine,
and the Xbox 360 console itself doing a great impression of a pair of
maracas. This despite my surprisingly calm explanation of events
explaining how it arrived back broken.
I then have to wait for another box to be sent for the return of both
the console and the 'broken' power supply. As I write, I note that my
Xbox was delivered to the Frankfurt repair centre this morning so I
await the next exciting installment in the 'how to annoy customers and
upset children' drama with interest.
Luckily for my kids, being a tech journalist and self-confessed
hopeless early adopter, I had got hold of a
Sony PS3 on launch day and funnily enough it has
never as much as hiccuped with regards to technical troubles.
At least the kids can still play games while Microsoft plays games with their console.
Of course, I placed my journalist hat firmly on at this point and
requested some answers to questions such as "What are you doing to
resolve the red rings of death problem, beyond the
'we will repair it for three years' sticking plaster, considering it
has been a known factor for so long now?" and "How can you explain a
'repaired' console arriving direct from Microsoft in a broken
condition? Exactly what quality control processes are involved?"
Perhaps my favourite, though, was "Can you convince families that they
should spend hard earned money on the Xbox 360, given the likelihood it
will break within a year, when neither the
Wii nor PS3 suffer from similar problems?"
Want to know what Microsoft has to say about broken Xbox 360 consoles? The story concludes on page 4...
CONTINUES
LATEST HEADLINES FROM YOUR IT
