Apparently, so the letter tells me, the problem was associated with the motherboard and the "failing component has now been replaced and your Xbox game console has been tested extensively using both manual and computer diagnostics."
So far so good, indeed I am reassured by the fact that my console has "passed a rigorous two hour computer generated and monitored final test" to be sure it is in 100 percent working order.
What a shame that it rattles like someone has released a bag of marbles inside then. What a shame that when I connect it up and switch it on the Xbox 360 very quickly dies once more, this time with only two red rings. Perhaps I should be grateful that I am a red ring down?
I look it up, two red rings is an overheating problem. Not too surprising seeing as the fans do not fire up and it sounds as if something has come seriously adrift inside the box. The console is well and truly broken, so I must applaud it for passing that 'rigorous two hour test' before it came back.
OK, you might argue that it was UPS at fault. Perhaps they played football with it on the way back? But this left Microsoft encased within Microsoft approved packaging, firmly held inside the box in order to withstand the international journey.
Either the packaging is not sufficient for the journey, or the quality control at the Frankfurt repair centre is pants. Either way, Microsoft loses.
So where is the Xbox 360 now, how painful was my next support call and what did Microsoft have to say about all this? More on page 3...