Davey Winder
Monday, 06 October 2008 20:08
Your IT -
Entertainment
Page 2 of 4
The UPS man arrives with a big box, all seals intact, and
I hurry away to open it and get the repaired Xbox 360 installed and
running ready for the kids when they get back from school.
"We have repaired your Xbox" the letter from
Microsoft that accompanies it assures me. We are returning the system
to you "so that you can continue to enjoy the exciting video game
experience that Xbox offers" it says.
Apparently, so the letter tells me, the problem was associated with the
motherboard and the "failing component has now been replaced and your
Xbox game console has been tested extensively using both manual and
computer diagnostics."
So far so good, indeed I am reassured by the fact that my console has
"passed a rigorous two hour computer generated and monitored final
test" to be sure it is in 100 percent working order.
What a shame that it rattles like someone has released a bag of marbles
inside then. What a shame that when I connect it up and switch it on
the Xbox 360 very quickly dies once more, this time with only two red
rings. Perhaps I should be grateful that I am a red ring down?
I look it up, two red rings is an overheating problem. Not too
surprising seeing as the fans do not fire up and it sounds as if
something has come seriously adrift inside the box. The console is well
and truly broken, so I must applaud it for passing that 'rigorous two
hour test' before it came back.
OK, you might argue that it was UPS at fault. Perhaps they played
football with it on the way back? But this left Microsoft encased
within Microsoft approved packaging, firmly held inside the box in
order to withstand the international journey.
Either the packaging is not sufficient for the journey, or the quality
control at the Frankfurt repair centre is pants. Either way, Microsoft
loses.
So where is the Xbox 360 now, how painful was my next support call and
what did Microsoft have to say about all this? More on page 3...
CONTINUES
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