Tasmanians get a new “gizmo”

Alex Zaharov-Reutt
Monday, 18 August 2008 20:07

Your IT - Entertainment

In-home tech support service, Gizmo, which recently did a deal with Dell to provide on-site computer support, has finally launched its services in the Apple Isle’s capital city: Hobart.

If you’re in the US, you know all about a service called the “Geek Squad” – an in-home tech support service.

Although Australia has a number of such tech support companies, the biggest and best known of them all is called “gizmo”, which is also an in-home tech support service that fixes your computer, home AV and digital device problems, effectively being the repairmen, technicians and installation experts of the digital age.

Gizmo describes its tech services as offering “professional gizmotechs to their home to help them with computer set-ups and maintenance, home networking, repairs and upgrades, health checks, and one-on-one computer tuition.”

Indeed gizmo just signed a deal with Dell in Australia to offer exactly those services, making computer help ever more personal.

What sets gizmo apart from plumbers, electricians and most other tradespeople, aside from the focus on purely tech issues, of course, is the fact it charges a “flat fee” for services, depending on the exact service or services you require.

A flat fee gives consumers the peace of mind that a job which could take hours won’t see an hourly fee going up and up and up.

That’s gizmo’s business plan, in any case, and it must be working for them – and consumers – or any deal with Dell and expansion into new cities wouldn’t be possible.

Gizmo co-founder and CEO Brett Chenoweth said “We are delighted to be launching in Hobart. gizmo’s services have been enthusiastically taken up by Australians across the nation, who are either ‘time poor’ or lacking in the knowledge to make the most of their digital life.”

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