Independent Australian web hosting provider, Anchor, is launching the beta of a new US-based hosting service for fast-growing Australian businesses with US customers.

The latest version of the LogMeIn Rescue remote support tool has gained the ability to remotely configure iOS and Android mobile devices.

"Why won't the help desk just help us?" says many an office worker about their internal IT support. Yet, IT is similarly lamenting, "Why can't the user just log a ticket properly?". Never before has "help us help you" seemed so strained. Let me break away the tension and reveal just what your IT department wish you knew about logging a support request.

Internode is using LogMeIn Rescue for customer support.

A deal worth as much as $25 million will see Fujitsu providing desktop support services to all NBN Co staff.

Residential builder Simonds Homes has outsourced its IT service desk to Corporate Express Managed Services.

Citrix Online's new GoToManage service is aimed at IT management. It helps provide remote support and monitoring.

Architecture and design firm Hassell has dramatically improved the effectiveness of its IT operations by reorganising it around a service desk with selective outsourcing.

New Zealand company base 2 ICT Managed Services has adopted Kaseya as its managed services platform.

Home and professional appliance company Electrolux has chosen India-based HCL Technologies to standardise IT service delivery in the Asia Pacific region.