Jackie Olson, program director of IBM's International Technical Support Organization (ITSO) and Authoring Services, tells us in this iTWire podcast about the ITSO's numerous products and services, plus its benefits to IBM customers, IBM business partners, other parts of IBM, and the general IT community.

IBM recently celebrated the 40th anniversary of its international technical support organisation, ITSO, and  has committed to continue producing its core product, free IBM Redbooks, which these days are downloaded in the tens of millions.