Office products and solutions retailer, Officeworks, is looking to get a better handle on how to engage and communicate with its customers and further build its online and offline business with its contracting of business intelligence provider, Site Intelligence, to deliver a customer analytics and BI system.

CRM vendor RightNow has deployed a cloud-based customer care system for new online car insurance business, The Buzz, with the insurer claiming it is the first insurance provider to shape its business by asking an online community what they wanted from their insurance provider.

Citrix Systems’ division – Citrix Online - has grabbed Gartner senior executive, Nick Smith, to head up the business for Australia and New Zealand as the company looks to continue what it says is “tremendous growth” in the Asia Pacific region.

In this modern day online security is of paramount concern. It comes as a surprise, then, that Tattersall's Sweeps, a prominent Australian gaming company that administers weekly lotto, pools and other gambling products, makes no distinction between upper- and lower-case in passwords.

The margin lending arm of the Bendigo and Adelaide Bank, Leveraged Equities, has deployed an online application process developed by Melbourne-based IT services company, Taten.

Ever popular voice-over-IP (VoIP) provider, Skype, today opened its Australian online store, encouraging locals to combat the recession and cut their own phone costs.

The Queensland Performing Arts Centre (QPAC) has selected Macquarie Hosting, in a three-year managed virtualized hosting deal to support its planned growth in online ticket and merchandise sales and a push into the online travel, entertainment and accommodation market.

The number of people using mobile banking and related services worldwide is forecast to grow from 20 million users in 2008 to a whopping 913 million by 2014.

With 2008 showing just how big the “underground economy” has become, and with numerous examples of banking Trojans and malware reaching new heights of nefariousness, 2009 is a do-or-die year for the banking industry – especially in the midst of the global financial crisis.

Technology industry surveys and market studies seems to becoming thick and fast during the economic downturn, with several companies and industry bodies vying for space to let us all know just where they think the market’s heading in these tough times.