Dear PR person: we're not stupid; don't assume we are

I read with some interest of the 'stuff-up' at New Zealand telco 2degrees where a software upgrade caused calls and SMSs to be delivered to the wrong handsets.  As bad as that was, of more interest was the PR response.
 

Vodafone NZ halves data roaming rates to Australia, again

Vodafone New Zealand has halved the price of data roaming in Australia to $NZ0.50/MB for both pre and postpay customers, claiming it to be the lowest rate available from any of New Zealand's three mobile operators.
 

Vodafone NZ rails against reduced mobile termination prices

Vodafone New Zealand - in stark contrast to Telecom NZ and 2Degrees - has branded as "extreme" the prices for the regulated mobile terminating access service (MTAS) announced by the Commerce Commission earlier today, which represent significant reduction on the prices New Zealand's mobile operators presently charge.
 

Vodafone NZ halves data roaming charge for Australia bound Kiwis

Vodafone NZ has halved to $NZ5 ($A3.83) per megabyte the price it charges its mobile customers for data when roamed to Australia.
 

New Zealand to regulate mobile termination charges

The New Zealand Government has decided to regulate mobile termination access rates - the prices mobile operators charge other telcos to deliver calls made to mobile numbers on their networks.
 

NZ Commerce Commission split on mobile charging regime

New Zealand's competition watchdog, the Commerce Commission, has been unable to agree on whether to regulate the prices charged by mobile operators to terminate calls coming in from other networks.
 

Telecom NZ offers reduced mobile termination fees to stave off regulation

Telecom New Zealand has given the Commerce Commission a revised undertaking that reduces its proposed fees for mobile terminating access services in a bid to stave off the threat of regulation.