Melbourne, VIC, 30 November 2012 – iTelecom Wholesale Pty Ltd, a leading wholesale only aggregator and mobile virtual network enabler (MVNE) to communication service providers, and Tech Mahindra (NSE: TECHM), a leading global systems integrator and business transformation consulting services firm exclusively focused on the communications industry, are pleased to announce a strategic partnership to provide integrated Virtual Network Operator (iVNO) solutions to the Australian market. Through this partnership, brand owners and mobile virtual network operators (MVNOs) in Australia will now have access to a Branded iVNO solution offering a 360 degree virtual enterprise, providing Product, Platform, Process and People.
Brand owners will be enabled to offer their customers prepaid and postpaid mobile as well as wireless broadband and other value added services under their own brand. This will be backed by a next generation real-time billing and customer care platform, contact centre support for sales, back office, customer service and technical support and in depth and proven telecom domain expertise. Under the Branded iVNO solution, brand owners will be responsible for sales, marketing and branding while leveraging a ubiquitous services offering across the telecom value chain on a Pay-as-you-Grow commercial model. This will enable brand owners to offer new services to their market or niche, secure new revenue streams and enhance their customers experience and brand loyalty. By combining Tech Mahindra’s proven telecom system integration and solution delivery capabilities with iTelecom Wholesale’s integrated virtual network enabler solutions and carrier networks, Brand Owners and MVNOs will be empowered like never before to create new market offerings and commercial opportunities by leveraging our Branded iVNO solution in new, entrepreneurial ways.
Satyarth Mishra, Regional Director Australia & New Zealand for Tech Mahindra said, “Our partnership with iTelecom Wholesale is the first of its kind in Australia. It not only enables major Australian brands and MVNOs to create new revenue streams, but also through iTelecom Wholesale leverage Tech Mahindra’s extensive global resources, deep telecom expertise and best-in-class systems and processes. We are excited to bring our best practices in customer service, back office operations and technology to enable brand owners and MVNOs to offer new services to their market and enable a premium customer experience for their end customers. We are pleased to work with iTelecom Wholesale and together we propose to revolutionise the MVNO industry in Australia.”
Vikram Mohite, Chief Sales Officer for iTelecom Wholesale, said “This partnership has brought Tech Mahindra, a leading global IT services organisation with niche and proven expertise in Telecom, and iTelecom Wholesale, an innovative iVNE to create a virtual enterprise that can deliver a turn-key mobile (prepay and postpaid) service on an outcome based model. This will enable brand owners in Australia to generate new revenue streams and enhance their customer’s loyalty by offering compelling mobile products and other value added services to their end customers.”
In ANZ region, Mahindra group Information Technology business, Tech Mahindra and Mahindra Satyam has over 6000 associates and has over 40 clients including 6 of the top 10 Australian brands. Along with the Telco pedigree, Tech Mahindra’s key differentiators are its ability to culturally align with its customers, agility in on-ground execution and innovation to stay competitive in changing times.