The entire billing process is dramatically simplified, with the solution helping technicians track the time spent, workload and expenses for each request that they perform for clients.
A free trial version of the solution is available at http://ow.ly/eVItN.
Alex D Paul, Director - ITSM Products at ManageEngine commented, “Keeping track of client billing can be very labour intensive. ServiceDesk Plus now offers the IT systems integrators and MSPs a completely streamlined workflow, so as soon as a client incident occurs, it can be accurately tracked, resolved, and billed. This not only speeds up the entire process, it allows providers to service more clients without increasing headcount.”
ServiceDesk Plus-MSP is web-based, ITIL-ready, help desk software. It includes integrated asset management built specifically for managed service providers. The solution has been designed to handle multiple accounts in a single help desk so that MSPs don’t have to juggle multiple software applications.
It is bundled with time saving features like incident management, account management, asset management, knowledge base, service level agreements, remote control management, and purchase and contract management.
For MSPs, billing is often a time consuming, manual process that may include third-party invoicing applications, homegrown or custom reporting tools, Excel spreadsheets and/or the help of accountants or bookkeepers. Instead of spending their time solving customers’ problems, MSP technicians are forced to spend time updating their reporting apps.
Jayakumar Karumbasalam, product manager of ServiceDesk Plus–MSP commented,
“Almost all of our customers generate reports from our software and employ some sort of manual data entry process to bill their clients. Now, ServiceDesk Plus-MSP users can take advantage of the new billing feature to increase technician productivity and eliminate manual processes for generating bills, thereby saving a lot of time and money.”
Billing Built into ServiceDesk Plus-MSP
ServiceDesk Plus-MSP Billing module allows you to:
- Track and bill all services delivered and fixed for each account accurately
- Capture the time spent and work log for each request
- Customise service plan options for each client’s business model
- Take advantage of integrated value as all the data is already in the help desk system, which saves unnecessary data entry time
- Receive automatic notifications for renewing contract plans and keeping up to date with your client's account
- Enable and disable billing options upon request
- Get the data the way you want it via the intuitive reporting option, with the integrated value of billing and help desk
ServiceDesk Plus-MSP’s billing functionality has been built specifically for MSPs so they can save time, resources, apps and money with this integrated value.
For more information on ManageEngine ServiceDesk Plus-MSP, please visit http://www.manageengine.com/products/service-desk-msp.
Pricing and Availability
The new Billing module is available immediately and included as a standard feature, free of charge, in ServiceDesk Plus-MSP 8.1. Prices for ServiceDesk Plus-MSP Standard Edition start at USD $595.
Download a free trial version of ServiceDesk Plus-MSP at http://www.manageengine.com/products/service-desk-msp/download.html.
ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 65,000 established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, United Kingdom, India, Japan and China.
For more information, please visit http://www.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.