Telstra has revealed the addition of almost one million new mobile services in the six months to December 2011, but Sensis revenues plummeted 24 percent in 12 months.
read moreFriday, 18 September 2009 05:55
Gentrack, a leading developer of energy and water software solutions in Australia, today announced the successful go live of its ‘out of the box’ billing and CRM solution GentrackNOW at OVO Energy - the UK’s first new energy retailer for over three years.OVO Energy is a dynamic new electricity and gas retailer based in Gloucestershire, England, with an ambitious fiver growth strategy based on delivering ‘unexpectedly great levels of customer service’. To support its growth, OVO required a low-cost Billing, CRM and Debt Management software platform that could be rapidly deployed and that is capable of growing with the company.
After a worldwide search, GentrackNOW!, developed in Australia and New Zealand by software company Gentrack, was selected as the best option for delivering a specialist utility solution with minimal up-front capital investment – a challenge for many new entrants to the energy game.
“The hurdles for new players in the energy industry are never easy to overcome – especially in a mature market like the UK,” says Gentrack CEO James Docking. “We launched GentrackNOW! to enable new energy retailers to put their best foot forward as they compete for market share against incumbent energy utilities.
“Having an off-the-shelf billing and CRM solution frees much needed cash for investment in customer facing areas of the utility business such as call centre infrastructure and resources. Our goal is to enable companies like OVO Energy to establish a regular revenue flow quickly to supplement additional investment and effective collections processes based on proven industry practices.”
GentrackNOW! is an off-the-shelf ‘best of breed’ billing and customer management solution architected specifically for energy start-up utilities such as OVO Energy. Its release by Gentrack has removed the need for OVO Energy to invest significantly in the critical business and technical systems typically required to support business growth, opting instead for a ‘pay as you grow’ model. The deployment of GentrackNOW! offers OVO Energy a low cost – low risk step towards Gentrack Velocity, a sophisticated billing and customer management solution suitable for utilities with over 50,000 customers and used in over a dozen utility companies throughout Australia.
“We are pleased to welcome the OVO Energy team to the Gentrack family and assure them of our commitment to delivering the tools and technology platform they require for rapid growth and success in the UK energy market,” said James Docking.
About Gentrack
Gentrack is a leading developer of billing, customer management and meter data management solutions for energy and water utility companies. Privately owned by Landis + Gyr, one of the world’s largest metering companies with over $3 billion in annual revenues, and ANZ Bank, Gentrack takes accountability for all aspects of software delivery including development, implementation and support of Gentrack Velocity and mDATA21.
Gentrack’s flagship products are delivering exceptional value to over 100 utility customers worldwide, backed by technical and business expertise in New Zealand, Australia, UK, USA and Europe.
Check www.gentrack.com for more about Gentrack.
