According to a detailed report in The Daily Beast, Henry Soto and Greg Blauert had alleged in the lawsuit, filed on 30 December 2016, that when they complained to the company about the extreme porn and murder videos they had to watch as part of their job, they were just told to take more smoke breaks.
Both were diagnosed with post-traumatic stress disorder after years at the job and were asked to take medical leave.
The pair claim they could see any customer's communications at any time and were specifically asked to screen such material for child porn and evidence of other crimes.
The pair also allege that Microsoft said it could not provide them a therapist with the requisite training and also refused to pay for therapy.
The Daily Beast said Microsoft, when contacted for comment, issued a general response and did not speak about the matter at hand.
But when he began work with the team, he found that he was required to look at photos and videos depicting "horrible brutality, murder, indescribable sexual assaults, videos of humans dying and, in general, videos and photographs designed to entertain the most twisted and sick-minded people in the world", according to the suit.
The report said, according to the suit Microsoft allegedly had a comprehensive mental health programme for members of its Digital Crimes Unit. This was not extended to the online safety team.