Telstra has revealed the addition of almost one million new mobile services in the six months to December 2011, but Sensis revenues plummeted 24 percent in 12 months.
In addition to backup data centre and hosting operations, the building incorporates 200 seats that can be configured for any particular client's requirements in a matter of minutes, including PABX setup for call centre use, explained Chris Kelly, general manager, service delivery. (16 of the seats are dedicated to one client.)
This means a call centre or other operation can be up and running by the time the client's staff arrive at the premises.
While there's typically at least one client testing or configuring its DR/BC setup on any business day, there have been just 10 occasions during the last 20 years that an Interactive client has had to put those processes into action, Kelly said.
These facilities are backed by diverse communications links, a dedicated power substation, UPSes for all equipment, and dual 1000kVA diesel generators capable of supplying the entire building for more than 24 hours without refuelling.
The company also operates a hardware maintenance service backed by an impressive stock of spare parts and modules from complete servers down. Kelly explained that Interactive does not impose artificial 'end of service life' rules, and continues to fix customers' equipment as long as it can obtain spare parts.
Furthermore, the spares inventory is managed on a city-by-city basis to allow faster response, whereas many of its larger competitors keep their stock at national or even regional centres, said Kelly.
David Bass
| For the fourth year in a row, IDC has placed content security provider Websense (NASDAQ: WBSN) at the top of the IDC Worldwide Web Security 2011 –…
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