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No. 1 Story
ACCC clears Optus to scrap HFC network and use NBN instead
The ACCC has cleared, provisionally, the proposed deal between Optus and NBN Co under which Optus is to be paid around $800m to shut down its HFC network and transfer customers onto the NBN. read moreAccor Hotels choose Brennan for $2 million, 3-year IT support contract
Friday, 29 May 2009 06:54
Business-technology solutions provider, Brennan, today announced its appointment by international accommodation and hospitality group, Accor Hotels, as preferred IT support and project services partner to their national network of 50 hotels. The appointment is part of a three-year, $2 million, outsourcing contract, secured in a competitive tender.As part of the IT support agreement, Brennan will provide Accor Hotels with access to a 24x7x365 day remote Service Desk support, proactive remote server monitoring and regular onsite maintenance. In addition, Brennan will be engaged throughout the contracted period for a range of IT infrastructure projects, which as Paul Smith, General Manager IT Services, Accor Hotels explains, are part of the company’s proposed infrastructure upgrade plans.
“With the tourism industry taking a hit, the accommodation and hospitality industry is under pressure to drive greater value from all business investments. Information technology in particular, is an area where we are keen to demonstrate efficiency and cost savings.
“Brennan has a strong heritage in the hospitality sector and were able to customise a solution that demonstrated a clear understanding of the issues the group was facing,” said Smith.
Stephen Sims, General Manager Sales & Marketing, Brennan, says the challenge was to reduce cost of support whilst at the same time increase the service levels.
“By introducing proactive server monitoring we are able to quickly identify and fix many of Accors’ IT issues, in many cases, before Accor notices a problem. This reduces the amount of time required for an engineer on site and therefore reduces the total cost of service, ” said Sims.
Both companies are keen to build upon their established relationship to create a seamless partnership that fosters greater efficiency and collaboration between both IT teams.
“To us, value is not just a measure of adherence to SLA’s and cost savings, it’s also the additional IP and strategic advice our team gains when we work in partnership with our suppliers such as Brennan,” said Smith
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